Call Center Representative

Description

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.

• 2 years in Customer service environment.
• Basic MS Windows, Excel, Word, and Outlook experience.

• Experience in a Healthcare setting.
• Customer service experience in a managed care environment.
• IDX experience.

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and more.

The base pay range for this position is $24.00 - $31.52 per hour. Additional compensation may be available, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence is a proud Equal Opportunity Employer. All workforce members are entitled to work in an environment free of unlawful discrimination and harassment based on race, color, gender, disability, veteran status, religion, age, creed, national origin, sexual orientation, marital status, genetic information, or any other basis prohibited by law.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.