Account Services Rep

Brea, CA, 975 W Imperial Hwy, Brea, California, United States of America

Posted Friday, August 21, 2026 at 6:00 AM

Alta Resources is Hiring!

The Account Services Rep is responsible for building and fostering a relationship between client and their customers. It is responsibility of this position to act as a key liaison between the account sales manager and/or customers and the many functional areas involved in the order life-cycle in a proactive fashion. This role will assist in accepting and processing customer orders, and manages the orders to completion of shipment.

This position must ensure that any and all problems relating to the successful order processing and shipment are resolved, and that proper communication and reporting, internally and externally, are provided.

Other duties may be assigned.

• Taking and maintaining a proactive approach on all orders to meet the customer's and client's needs. Review order activity through the use of various reports and take the necessary action to ensure orders are being shipped complete and on time.
• Coordinate, plan, and maintain orders on upcoming promotions, resets, ads and new releases for customers and ensure all internal team departments are aware of any requirements and/or changes to ensure all promotions, resets, new releases and customer orders are executed to highest standard available to the customer.
• Analyzes and assesses inventory timing & dispatch requirements through the use of various reports and follows up on shipments to ensure completion and 100% on-time delivery and communicate shortfalls immediately.
• Investigates shipment discrepancy inquiries from customers; possesses the authorization to request Proof of Deliveries from duplicators and forward to customers and to resolve billing errors and shipment discrepancies via return authorizations.
• Act as a key liaison with: (1) Sales
  - To resolve customer service issues; (2) Credit Department
  -To assist in resolving system invoicing problems, customer credit issues, and deductions; (3) Distribution Planning
  - Communicate and follow up when large or select products are ordered to ensure proper handling and scheduling of these orders
• Ensure a high level of customer satisfaction through proactive account management.
• Troubleshoot and solve any problems or issues presented.
• Obtain and consistently update product knowledge.
• Create and build direct relationships within client's internal departments to ensure information is being provided on a timely basis. Communicate with Operations/ Production regarding status on product availability and/or product issues. Communicate special promotions/ needs for upcoming releases.
• Manage all specific customer label info. Set up data and SKU information in the Order Management System. Create and maintain New Item set-up information from customer system (if applicable). Update information accordingly in WHV internal systems.
• Utilizes technology to create and return customer data and records
• Maintains the refused shipment log prepared by the distributor and the ultimate resolution of the refused shipment
• Sets up and maintains customer profiles and works with the sales force and customers on the creation and set-up of Value Added Service orders including corrugate assembly, bill of materials, and price stickering
• Handles and resolves inquiries from the sales force and customers regarding order status and general product information, including keeping up-to-date with all products, product numbers, order cutoff, street dates, person authorized to give and/or change
• R egular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position.

Although this position will not have responsibility for direct reports, the position requires active leadership in the way of supporting strategic initiatives as well as active personal development and application of the Six Sigma methodologies.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of…