Team Member, Entertainment & Gaming

Description

Team members are classified based on individual theatre needs and/or employee availability as either variable‑hour, part‑time fixed, part‑time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

For each position, the following duties and responsibilities apply:

• Regular and consistent attendance
• Handling emergency situations when called upon
• General cleaning duties
• Compliance with company dress code

• Operate POS system and maintain accuracy of cash drawer, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes and coupons
• Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX)
• Promote the Regal Crown Club program
• Ensure tickets sold in accordance with MPAA rating system and company policy
• Respond to phone calls and guest questions in a manner consistent with our guest service philosophy

• Operate POS system and maintain accuracy of cash drawer, credit cards, travelers’ checks, gift cards, redeemed coupons and concession stock inventory
• Promote the Regal Crown Club program
• Operate, prepare, and clean all concession‑related equipment
• Upsell/suggestive sell products
• Comply with all local, state and federal food safety laws
• Abide by all federal and state laws regarding breaks and/or meal periods
• Maintain current alcohol certification and training where applicable
• If theatre sells alcohol, must be of legal age to sell or serve alcohol according to state or local laws
• Read and understand training materials covering sexual harassment and discrimination

• Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums
• Inspect backpacks and packages when applicable
• Manage crowd control and assist guests in finding seats in auditoriums when necessary
• Enforce MPAA rating system
• Conduct in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe environment
• Report to management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in‑auditorium concession auxiliary sales as directed by management
• Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside the auditorium
• Monitor the cleanliness and operation of theatre vending equipment
• Assist with all opening and closing duties as assigned by management

$16.50

Team members receive free movie passes and discounted concessions at any Regal location. All team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach age 21 and complete six months of service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience Completion of cast certification program as a cast member and as box office cashier or progress towards completion required. If theatre sells alcohol and your duties include selling/serving alcohol, complete required state/local training and obtain the mandated certificate, including Regal Responsible Beverage Server training on Regal Online University.

Language Ability Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability Identify problems, gather relevant data, evaluate alternatives, reach conclusions based on evidence, take action beyond what is necessary, and perform under pressure and/or opposition.

Personal Skills Possess excellent communication skills with customers, co‑workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift up to 60 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.