Wholesale Mortgage Operations Director

Company Summary

A National Wholesale growing Mortgage lender in Southern California dedicated to providing high-quality lending solutions while maintaining strong operational efficiency and compliance standards. Our team works collaboratively across departments to ensure loan files are processed accurately and delivered to investors in a timely manner. We value attention to detail, teamwork, and a commitment to excellence in everything we do.

A Wholesale mortgage company is seeking an Operations Director to lead our loan operations team. This role oversees the end-to-end loan process—including processing, underwriting, and closing—for third-party broker submissions. The ideal candidate will drive operational efficiency, ensure regulatory compliance, and lead a high-performing team in a fast-paced wholesale environment.

• Team Leadership:
  Hire, train, mentor, and manage processors, underwriters, and closers to ensure strong team performance.
• Pipeline Management:
  Oversee the loan pipeline to ensure timely processing and closing in accordance with established service level agreements (SLAs).
• Operational Excellence:
  Evaluate and improve workflows to enhance efficiency, accuracy, and turnaround times from submission through post-closing.
• Broker Relations:
  Partner with sales teams to deliver exceptional service and support to third-party broker partners.
• Compliance & Risk:
  Ensure all loans meet company policies, investor guidelines, and regulatory requirements (TRID, HMDA, RESPA, TILA, Fair Lending).
• Quality Control:
  Address findings from quality control and underwriting reviews and implement corrective actions.

• 5+ years of mortgage industry experience
• 3+ years of leadership experience managing operations teams
• Wholesale mortgage experience is required
• Strong understanding of the full loan lifecycle (processing, underwriting, closing)
• Knowledge of mortgage regulations (TRID, RESPA, TILA, HMDA, Fair Lending)
• Experience with a Loan Origination System (LOS) such as Encompass or similar
• Proven ability to manage pipelines, meet deadlines, and drive team performance
• Strong leadership, communication, and organizational skills
• Ability to work onsite in Brea, CA

• Experience in a high-volume wholesale environment
• Knowledge of multiple loan products (Conventional, FHA, VA, Jumbo, Non-QM)
• Track record of improving operational processes and efficiency
• Experience working closely with broker partners and sales teams
• Bachelor’s degree in business, finance, or related field (or equivalent experience)

• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid company holidays
• Team lunches and company-sponsored meals