VP, Commercial Loan Servicing Manager

Overview

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

Responsible for managing the Commercial Loan Servicing Department. Ensures accurate and timely servicing of the company's mortgage portfolio; ensures department activities run smoothly and efficiently; provides leadership, training and supervision within the department; and provides a high level of customer relations and service. Overall responsibilities include management of processing routine transactions, documenting loan payment history, responding to customer, third party inquiries, researching and/or preparing documentation, analyzing requests in accordance with established guidelines, managing and reporting of key performance indicators for our overall servicing book of business.

Performs direct supervisory duties of department staff, coordinates staff for coverage in all related areas of the department, and is required to be fully knowledgeable and skilled in all areas of servicing loans. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Performs personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.
• Supervise, organize, train and evaluate personnel in order to increase their productivity and effectiveness and to deliver efficient, consistent and courteous service.
• Manage the hiring, career development, promotion and termination of employees.
• Monitor and maintain positive and productive intra and interdepartmental workflows and recommend improvements when appropriate.
• Monitors quality and delivery of outstanding customer service within loan servicing standards and coordinates these activities with retail banking, call center, and training & development resources.
• Oversees security and physical appearance of loan servicing area, taking necessary action to ensure that required standards are maintained.
• Recommends changes in facilities, staffing levels, etc., necessary to better meet customer needs and to improve internal efficiency and productivity.
• Ensures adherence to federal, state, and local laws and regulations, as well as bank internal policies and procedures.
• Ensures accurate and timely flow of communication to enable the bank to perceive and react to changing conditions in an effective manner.
• Collaborates with other departments, Director of Operations, senior management and with subordinates.
• Review, revise, enhance, and implement all policies and procedures necessary to ensure the loan servicing process for new loan set-up, ongoing monitoring, and control of the bank’s and the bank’s sub‑servicer’s loan administration activities meet all applicable requirements.
• Ensure the sub‑servicer’s full compliance with all legal and regulatory requirements, e.g. FCRA, RESPA, and GLB etc.
• Review independent audit of Sub‑servicer’s Uniform Audit Program letter and SAS 70 Type II Report…