NOC Engineer II

Overview

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America s Best Midsize Employers for 2026!

The primary job function of the NOC Administrator II is to monitor/maintain the operational, performance and integrity of the company’s enterprise Infrastructure. This would include enterprise software/applications (including NOC team software/applications), hardware and network efficiency in a 7x24 on premise data center environment. Will also be responsible for definition of process road maps (KB), change management validations, user/system impacted incident management and resolutions.

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$76,829 to $142,213 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$69,845 to $129,284 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$62,860 to $116,356 (UT, , MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Essential Job Functions:

• Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates;
  Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance;
  Minimize risk and exposure to system security and business interruptions on company's infrastructure; actively participate in disaster recovery and BCP events. Some scripting, coding and/or technical certificates may be needed to achieve certain jub functions, so willingness to expand technical attributes will be expected.

• Monitor/maintain operational, performance and integrity of enterprise Infrastructure
• Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance
• Process documentation (KB)
• User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Sernior Leadership
• Minimize risk and exposure to system security and business interruption on company's infrastructure
• Mentoring/Training
• Demonstrates Mercury’s core values of People, Service Excellence, Trustworthiness, Process Simplicity and Product Value
• Cordially and professionally interact with customers, vendors, superiors and peers
• Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week
• Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)
• Other functions/projects may be assigned

• Minimum
• BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experience

• Experience
• 2-5 years of Network Operations Center (NOC) experience, applications, and related technologies

• Preferred
• 1+ years of experience integrated with CI/CD.
• 1+ years working side by side with Dev Ops.

• Knowledge And Skills
• Solar Winds
• PRTG
• Splunk
• App Dynamics
• Service Now
• Extra Hop
• Incident Management Communication tools
• Ever Bridge
• CI/CD integration
• Monitor alert with Dev Ops
• Other monitoring tools (e.g. Nagios, Science Logic, Ops View, BMC Helix, etc.)
• Other Log Monitoring tools
• F5 and load balancers
• Firewall/router/networking equipment
• Enterprise level process and escalations
• Some Scripting/coding in Python, Java, Perl, C, BASH, Shell, and
• ITIL Foundations certifications (V3 or V4)
• Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center Generators

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

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