Coordinator Customer Support – Frontline

Bring More to Life

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Beckman Coulter Diagnostics is a global leader in clinical diagnostics and has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, in hospitals, reference and research laboratories, and physician offices around the world. More than one million tests are run on Beckman Coulter Diagnostics systems each hour, impacting 1.2 billion patients and more than three million clinicians per year.

The Customer Support Coordinator (Frontline) is responsible for delivering a customer‑focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency. This position reports to the Supervisor of Customer Support and is part of the Client Services Department. It is located in Brea, CA and is an on‑site role.

• Deliver exceptional customer support by managing inbound phone and email interactions – accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience.
• Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long‑term satisfaction.
• Analyze and process customer requests, returns, and credits with precision and accountability – ensuring compliance with company policies, timely turnaround, and professional communication in every interaction.

• High school diploma or GED with 2+ years of experience in Customer Service.
• Proficient written and verbal communication skills in English, along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions.

• Associate or Bachelor’s Degree.
• Using ORACLE (or a similar ERP system such as SAP, JD Edwards, etc.).
• MS Office skills – specifically with Outlook and Excel – Pivot Table and V‑lookup experience preferred.

The hourly range for this role is $22.00 – $30.00. This range is the potential compensation for this role at the time of posting and may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

Note:

No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The availability of any bonus, commission, benefits, or other form of compensation and benefits is at the Company’s sole discretion.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact 1‑202‑419‑7762 or