Temporary Customer Support & Design Assistant CA, Brea

Temporary Customer Support & Design Assistant (Full-Time)

Position:
Customer Support & Design Assistant

Division:
None

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

• On-the-job training available in Learning Management Systems, Word Press, Articulate Storyline 360 or other current rapid eLearning authoring tools.
• High School diploma.
• Experience in graphic design and creation of original artwork using Adobe Creative Suite (Photoshop, Illustrator) or similar software.
• Experience with Microsoft Office Suite.

• College education.
• Experience and training in eLearning design.
• Experience with Adobe Captivate or Articulate Storyline 360.
• Filmmaking/video producing experience.
• Word Press and Woo Commerce experience.

Temporary with potential for direct hire | Full-Time

Compensation: $22 per hour

Reports to:

Supervisor of eLearning Design & Customer Support

FLSA Status:
Non-Exempt

The Temporary Customer Support & Design Assistant is primarily responsible for assisting Career Smart customers with informational and technical inquiries and assisting with the design and development of web-based curriculum and content, eLearning modules, live class and webinar presentations, video programming, and advertising for print or digital media.

• Provide prompt and polite technical support and customer service via phone and email.
• Interface with Learning Management System to investigate learner issues and generate learner progress reports.
• Maintain daily log of customer service inquiries and technical support issues.
• Assist with technical research, troubleshooting, and problem solving related to electronic resources and/or software.
• Coordinate technical support at Career Smart hosted live seminar/webinar events.
• Design original artwork for educational materials using Adobe Creative Suite, PowerPoint, Storyline, Captivate.
• Manipulate and edit existing artwork and media to create new designs, animations, and multimedia.
• Interpret subject matter expert content, develop storyboard design, and submit to supervisor for approval.
• Edit audio files for course designs; use text-to-speech for narration.
• Format, arrange, synchronize animations, images, text, and audio to produce functional courses to upload into LMS.
• Respond to feedback from Curriculum Development Review Committee to update courses.
• Participate in meetings, contributing ideas for business growth.
• Assist in advertising, marketing, and promotional efforts: create graphic designs, develop promotional videos, maintain website updates, help set up technology and materials at exhibits and trade shows.
• Other related duties as directed by supervisors.

• Excellent customer service skills, effective communication on technical issues under time‑sensitive conditions.
• Artistic talent and technical expertise in design software.
• Professional and courteous relationships with customers and colleagues.
• Creative thinking and presentation of original ideas for design or conceptual implementation.
• Ability to work independently and collaboratively.
• Analytical, interpretive, and synthesis skills for complex course content.
• Proficiency in Articulate Storyline, Captivate, PowerPoint, Adobe Creative Suite.
• Technical knowledge and initiative in new technology and eLearning trends.
• Attention to detail in performing tasks.
• Adherence to internal processes, procedures, documentation standards.
• Understanding of Career Smart product, brand identity, and target audience.

This position is currently accepting applications.