Tech Support Job Brea area,California USA,IT/Tech

Position Summary: The primary job function of a Technical Support Technician is to be responsible for planning, upgrading, installing, configuring, troubleshooting, and maintaining hardware and software related end-user computing devices such as desktop, laptop, mobile devices, their peripherals and related technologies.

Job#: 3044772

Job Description:

Technical Support Technician

Essential Job Functions:

Provide day to day technical and operational support for Desktop and Laptop computers including complex technical support troubleshooting, system monitoring, and hardware and software upgrade, setup, installation. 80%
Plan and execute new deployments, upgrades, and technology refreshes. 10%
Schedules and/or coordinates vendor service calls e.g. repair, installation, equipment recovery, and preventive maintenance. 10%
Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.
Other functions may be assigned.

Education:

Worker characteristics are normally acquired through completion of a 2-year undergraduate degree in computer science, information systems or related field.
Completion of related industry certifications such as CompTIA A+, ITIL v4, HDI recommended.

Experience:

1-3 years of prior end-user Computing Support including configuration, installation, upgrade planning, and troubleshooting complex operating system and hardware issues.

Knowledge and

Skills:

Experience in supporting, upgrading and evaluating Windows Operating Systems, Microsoft Office applications, Android or IOS operating systems and related hardware and software systems.
Experience with end-user device scripting, packaging and imaging technologies.
Experience with end-user device security and endpoint management and protection technologies.
Exercises judgment within defined procedures and practices to determine appropriate action.
Follows end-user computing processes and procedures and may make recommendations to these processes.
Require excellent teamwork and interpersonal skills; ability to communicate complicated concepts to both management and technical staff and thrive in cross-functional environment is highly recommended.
Must be able to travel to remote company locations and be available to work extended hours and/or weekends on short notice.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844‑463‑6178.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of…