IT Support Technician - Entry Level

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Cool Sys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $28-35/hr
• Benefits:
  Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and  Protection.

The IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed.

• Using a tracking system, record all incidents and problem resolutions, keeping the user informed during the process.
• Resolve Level 1 and 2 issues directly.
• Investigate and resolve computer hardware, software problems and LAN/desktop problems.
• Perform hardware and software installations.
• Interact with employees and external vendors to resolve computer problems.
• Embodies the Cool Sys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

• High school diploma or GED.
• Completion/certification from an accredited vocational school a plus.
• AA degree a plus.

• Minimum 3years help desk experience.
• Experience troubleshooting network connectivity issues.
• Excellent communication skills.
• Good teamwork ethic.
• Experience with Microsoft networks.
• Excellent computer hardware and software knowledge (Windows XP and Microsoft Office Products).
• Ability to learn new systems quickly.
• Experience with troubleshooting Citrix Presentation Server Clients.
• General Knowledge and some experience using Help Desk software.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Today, there are 27 different companies that make up the Cool Sys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

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CoolS is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

Pre-employment background screening (criminal andMVR for driving positions) and drug testing arerequiredfor all positions. Cool Sys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.