Information Technology Specialist I​/II

description

• the current vacancy will be assigned to the information technology division in the administrative services department.
• the eligibility list established from this recruitment may be utilized to fill future information technology specialist i/ii vacancies.

information technology specialist i: $87,098.63 - $ annually

information technology specialist ii: $94,981.70 - $ annually

to perform skilled technical and analytical work that includes administering, operating, maintaining and enhancing computer and information systems, including personal computers, networks, peripheral devices, software applications and telecommunications systems on a local area network (lan) and wide area network (wan); to act as a liaison with contracting agencies; and perform related duties as assigned.

this is the entry-level classification in the information technology specialist series. Incumbents of this classification support large groups of users at all skill levels and many different applications on a variety of platforms. Assignments are generally moderately difficult in scope, but within the technical and procedural framework established by higher level employees, however, as experience is acquired, the employee performs with increasing independence.

this is the journey-level classification in the information technology specialist series. Positions in this classification are normally filled by advancement from the lower classification of information technology specialist i, or when filled from the outside, requires substantial prior experience. An information technology specialist ii works under general supervision and is expected to perform the entire range of technical and support duties.

Work in this classification is distinguished from that of information technology specialist i by the greater complexity of the assignments received and by the greater independence with which an incumbent is expected to operate.

general supervision is provided by the information technology manager and the information technology supervisor.

essential job functions may include, but are not limited to, the following: (these functions may not be present in all positions in this classification. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change or rescind work assignments as needed.)

• provide technical support and troubleshoot hardware, software, network or telecommunications problems to meet the needs of end users.
• may develop documentation for existing applications or procedures.
• assist in testing and integrating new hardware and software to determine compatibility with current equipment and standards.
• may act as a liaison with local and state agencies and vendors in the development of programs, policies, guidelines, and service levels.
• monitor systems, network and telecommunications activity, performance and usage. Work with third party vendor support, to develop hardware and software recommendations to identify and correct causes of hardware, operating systems software, or application program malfunctions; and to perform programming changes and enhancements.
• develop specialized queries and database/applications reports.
• develop and/or post internet/intranet content as required.
• monitor and evaluate the efficiency, effectiveness and security of information systems; act as systems administrator for the citywide lan/wan including the intranet and email; oversee software applications.
• may prepare training materials and course contents, and conduct demonstrations, classroom instruction or on-the-job training to users.
• assist in communicating systems status, computer events and planned upgrades to end users.
• as directed, perform daily back up of systems data and retrieve lost data as needed; maintain back up media; archive, store, and destroy program and data files in accordance with the city’s records retention policy.
• maintain a retention schedule log of all archived and stored data. Maintain the security of computer rooms and other areas as assigned.
• provide technical support to all levels of staff in response to requests received by the information technology support line (help desk), including but not limited to; city supported applications,…