ELearning Design Assistant and Customer Support

eLearning Design Assistant and Customer Support (Full-Time)

Division | None

Position | Customer Support & Design Assistant

EOE Statement | We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Education and Experience:
  
  On-the-job training available, as needed, in Learning Management Systems, Word Press, Articulate Storyline 360 or other currently used rapid eLearning authoring tool.
• Required:
  
  High School diploma, Experience in graphic design and creation of original artwork using Adobe Creative Suite, such as Photoshop and Illustrator, or other creative software for purpose of multimedia advertising, Experience with Microsoft Office Suite
• Preferred:
  College Education, Experience and training on eLearning design, Experience and training in instructional design software, such as Adobe Captivate or Articulate Storyline 360, Filmmaking/video-producing experience, Experience with Word Press and Woo Commerce

Full-Time/Part-Time | Full-Time

Description |
Position Title: eLearning Design Assistant and Customer Support Department: Career Smart® Learning, a wholly owned division of ISYS Solutions, Inc.
Reports to: Supervisor of eLearning Design & Customer Support FLSA Status: Non-Exempt Compensation: $22 - $24/ Per hour Employment Status: Temporary with potential for direct hire | Full-Time

General

Summary:

The Temporary Customer Support & Design Assistant is primarily responsible for assisting Career Smart customers with informational and technical inquiries and assisting with the design and development of web-based curriculum and content, eLearning modules, live class and seminar/webinar presentations, video programming, and advertising for print or digital media.

About the Organization: Career Smart Learning is a culture of big minds, big hearts, lots of spirit and good character. We work creatively and collaboratively to provide healthcare professionals with online continuing education and training to advance individual and organizational outcomes.

Conduct and complete all functions with a proactive approach and positive attitude. Ensure clarity of assignments/Career Smart’s brand and communicating in a polite and professional manner is paramount in all functions.

Based on analysis and knowledge of market segments, adult learning theory, and fundamental customer service and eLearning design practices and concepts, the Customer Support & Design Assistant must:

Provide prompt and polite technical support and customer service to learners by answering phone calls and responding to emails directed to  or  and their respective phone numbers.

Interface with Learning Management System (LMS) to investigate learner issues and generate reports on learner progress and course activity.

Maintain daily log of customer service inquires and technical support issues.

Assist with detailed technical research, trouble shooting and problem solving related to electronic resources and /or software.

Provide and assist in coordinating technical support at all Career Smart hosted live seminar/webinar events on and off-site.

Assist with design of original, creative, tasteful, and aesthetic artwork for live and online educational materials, based on topic and content analysis, which reflect the subject matter and Career Smart Brand effectively (using software that includes but is not limited to Adobe Creative Suite or Power Point, and rapid authoring tools that includes but is not limited to Articulate Storyline 3, Articulate Storyline 360, and Adobe…