Technical Support Specialist

Job Summary

We are seeking a Technical Support Specialist for a direct hire opportunity in Brea, CA. This role is ideal for a hands‑on technical professional with experience supporting, troubleshooting, repairing, and documenting advanced video, camera, networking, or electronics products.

The Technical Support Specialist will work closely with customers, resellers, system integrators, Product Management, R&D, and Sales to resolve technical issues, repair products, create support resources, and improve the customer experience. This is a strong opportunity for someone who enjoys both customer‑facing technical support and hands‑on diagnostics in a collaborative manufacturing environment.

This position offers the chance to join a team‑oriented workplace where technical curiosity, problem solving, product knowledge, and clear communication are valued. The role provides exposure to product development, customer support, testing, documentation, and continuous improvement, creating a meaningful career path for someone who wants to grow within technical support, product support, broadcast technology, Pro AV, or electronics repair.

• Provide technical support to customers, resellers, and system integrators through phone, email, ticketing systems, and remote support sessions.
• Troubleshoot hardware, firmware, software, networking, video, and system integration issues, including installation, configuration, firmware updates, and operation.
• Inspect, diagnose, repair, configure, calibrate, and test cameras, controllers, and related electronic equipment, including returned products through the RMA process.
• Create and maintain user manuals, installation guides, quick‑start guides, troubleshooting documents, FAQs, knowledge base articles, diagrams, and technical visual aids.
• Manage demo and loaner equipment inventory, including preparation, testing, shipment, return inspection, accessory verification, updates, and records within Net Suite ERP.
• Assist with product testing, firmware validation, interoperability testing, issue reproduction, and feedback to Product Management and R&D.

• Salary range: $75,000 to $90,000 per year.
• Job type:
  Direct hire.
• Location:
  
  Brea, CA.
• For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

• Provide customer technical support for video, camera, electronics, networking, and system integration issues.
• Perform product diagnostics, repair, firmware updates, calibration, testing, and RMA documentation.
• Create technical documentation, troubleshooting guides, workflow diagrams, and product support resources.
• Support demo inventory, loaner equipment, product testing, and cross‑functional technical communication.
• 3 to 5 years of relevant experience in technical support, electronics repair, broadcast engineering, Pro AV systems integration, or a related technical field.
• Hands‑on knowledge of PTZ cameras, video equipment, controllers, and associated control systems.
• Ability to diagnose and repair electronic equipment using technical procedures, diagnostic tools, and proper repair practices.
• Understanding of video interfaces and IP video technologies such as SDI, HDMI, NDI, SRT, and RTSP.
• Knowledge of networking fundamentals, including IP addressing, subnets, multicast, VLANs, and managed switches.
• Experience writing user manuals, installation guides, troubleshooting instructions, technical documentation, FAQs, or knowledge base articles.
• Ability to create workflow diagrams, signal flow drawings, connection diagrams, and system schematics.
• Proficiency with Microsoft Office and diagramming tools such as Visio, Lucidchart,…