Multi Store Manager; Self Storage

Mission Statement

Secure Space Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, Secure Space Management provides a high-quality experience that our customers can count on in any store they visit.

The Multi-Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Multi-Store Manager must be able to work within collaborative team efforts to prioritize sales, customer acquisition, vendor management, and the overall performance of their assigned stores.

The Multi-Store Manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Multi-Store Manager will ensure their assigned stores’ overall reflection of brand expectations, including sales, collections and occupancy stats, positive customer experience, cleanliness, and facility operations.

What makes a Multi-Store Manager at a Secure Space Self-Storage facility different than the other Storage opportunities?

• We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with Secure Space.
• 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.
• Co-develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY.

To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply; ask a Recruiter for details!

• Minimum (3) years of experience in storage, retail or hospitality.
• Multi-unit experience is preferred but not required.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft Word and Excel.
• Ability to identify potential maintenance, safety, and fire issues.
• Ability to operate roll-up doors for storage units.
• Required to travel on a frequent basis to assigned stores for both regular shift coverage and the ongoing support of team members, customers, and store needs as necessary.

Across multiple assigned self-storage locations, you will:

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Guide and assist new customers through the rental process, ensuring transactions are conducted smoothly.
• Reach out personally to potential clients to confirm their moving dates and ensure their storage units are secured.
• Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and the Leadership Team.
• Travel frequently to all assigned locations for scheduled shifts and operational support based on the needs of the business.
• Be flexible with your schedule for weekend and holiday work, depending on facility hours and schedules with your team.

Qualifie…