Program Manager

Brea, CA, 975 W Imperial Hwy, Brea, California, United States of America

Posted Thursday, June 11, 2026 at 6:00 AM

Alta Resources is Hiring!

Summary

The Program Manager manages and directs an Inbound or Outbound Contact Center in accordance with the organization’s strategic mandates. These activities are carried out in accordance with Six Sigma philosophies to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client.

This position manages financials to include, but are not limited to, P & L, budget, and expense reduction. The Program Manager will create an environment that promotes employee growth and retention. The individual manages and oversees all aspects of the client's customer service policies, objectives, and initiatives while striving to meet and exceed Alta and client metrics. The position develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints.

Client contract review, negotiation and SOW are critical aspects of this position.

The Program Manager will position the capabilities of Alta Resources to solve business issues on behalf of the client. They will work with the various client teams to identify trends in business problems, develop best practice solutions, and successes to design and present value‑add solutions to our customers and work with internal resources and implementation teams to ensure customer expectations are communicated and exceeded.

Other duties may be assigned.

• Creates and maintains a strong partnership with the client
• Manages and coordinates promotion of products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry
• Consults with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
• Manages financials to include, but are not limited to P & L, budget, and expense reduction
• Instills a strong sense of customer focus, professionalism and client branding throughout the team
• Incorporates Six Sigma practices and philosophies into daily management to achieve client and Alta goals and to develop corporate best practices and efficiencies
• Prepares monthly reports to show how Client and company goals and metrics are being met and exceeded and to identify issues that need to be resolved in meeting program objectives
• Determines work procedures, forecasts call volume, projects staffing levels, and expedites workflow
• Manages research activities concerned with gathering information or with compilation of statistics pertinent to planning and execution of Client objectives
• Promotes organization in industry, manufacturing or trade associations
• Maintains a high level of team morale and motivation to create an environment that promotes employee growth and retention
• Develops and manages a high performing team to cultivate learning, sharing, communication and shaping team dynamics
• Travel as required; in order to meet the travel requirements, must have a personal credit card and an available credit limit for expenses which are reimbursed
• R egular attendance, punctuality and adherence to agreed‑upon schedule of availability are conditions of employment and essential function of this position

Leadership Responsibilities

Supervises and carries out leadership responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, retaining, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving issues. The position also requires active leadership in the way of supporting strategic initiatives as well as personal development and application of Six Sigma methodologies.

All leadership positions are expected to attain Six Sigma Green Belt certification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,…