Program Manager

Company Overview

Gexpro Services is a world‑class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

• Competitive compensation plus annual bonus
• Flexible work schedule, currently hybrid because of global pandemic
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.

The ideal Program Manager role will preferably possess a bachelor’s degree and/or have a combination of supply chain knowledge and relevant experience in a customer‑facing role. A qualified candidate should possess the ability to lead customer business review presentations on a variety of topics which may include but not limited to, on time delivery, sales trends, obsolesces inventory, cost saving initiatives, fulfillment solution projects, scope expansion and any other projects.

It addition, the Program manager must be able to perform the following tasks:

• Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
• Cultivate and maintain strong, long‑term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
• Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
• Provide customer account management which may include, but is not limited to tactical supports such as order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Provide strategic account management which includes more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
• Work independently and/or with cross‑functional team members to resolve complex escalations from customers such as shortages, possible line down, and quality issues.
• Handle the NCNR and RAM process.
• Guarantee parts are ordered timely to ensure on‑time delivery.
• Drive process improvements within assigned customer base.
• Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root‑cause analysis.
• Attend/lead quarterly business review with internal team members or external customers and suppliers to provide performance and inventory updates to the assigned customer base.
• Ensure prompt payment on invoicing for assigned customer base.
• Own execution of deflationary effort for assigned customer base, if needed.
• Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
• Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
• In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers – Sales.
• Other duties as assigned by Senior Program Manager, Service Site Manager and/or Service Center Manager.

The Program Manager should preferably possess a bachelor’s degree and a minimum of 2 years of relevant experience in a customer‑facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end‑to‑end delivery. The ideal candidate should possess the ability to define and execute against program requirements.

The…