Quality Assurance Associate

Quality Assurance Associate

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

*** Will Extend Past March -- Long Term Assignment Possibility ***

Day to Day Responsibilities:

• Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.
• Verify the initial complaint classification is correct.
• Review complaints in accordance with established company procedures and worldwide regulations and standards.
• Contact customers in the field to obtain all necessary information to investigate fully.
• Exercise judgment within defined procedures and practices to determine appropriate action. 4 + years of experience

Additional Details:

• Medical Technology/clinical laboratory background preferred.
• Knowledge of Immunoassay or Chemistry product lines.
• Excellent systems knowledge (instrument hardware as well as reagents) is highly desired.
• Excellent writing and organizational skills. Good computer skills to include email Microsoft applications such as Word and Excel.
• Work may be independent/flexible, so an ability to manage time and productivity to meet department metrics and a high level of personal integrity is required 4 + years of experience