Retail Sales Specialist; Bilingual Spanish

Overview

Location:

E. Imperial Hwy - Brea, CA 92821

Salary:
Earn $20.00/hour base pay, with potential to earn $25.40/hour through commission and incentives. Perks include free and discounted internet, TV, and mobile. This role supports a long and rewarding career with Spectrum.

Role: Retail Sales Specialist  will be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participation in training programs.

• Flexible schedule, regular attendance, physical demands (lifting up to 35 lbs, prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

• High School Diploma or equivalent.

• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms; proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English; ability to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual:
  Spanish.

• Knowledge of the latest technology and devices.
• 1-5 years of sales/customer service experience.
• 1-3 years of telecommunications/wireless experience.

Notes:
The base pay range provided is for informational purposes; actual compensation offered considers skills, qualifications, experience, and location. The role may include commission earnings starting at a stated target. The description aligns with Spectrum’s status as an Equal Opportunity Employer, including for disabilities and veterans.

Disclaimer: A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws and local ordinances.