Phone Sales Associate

Phone Sales Associate – Deluxe Med Spa
Brea, CA (On‑Site) | Full‑Time

As a trusted name in non‑invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care. Our commitment to innovation and results‑driven treatments has made us a go‑to destination for those seeking injectables, laser therapies, and customized skincare solutions. At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported — and that starts with every single phone call.

We’re looking for a Phone Sales Associate to be the first voice our clients and prospective clients hear. This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed calls, and ensuring no opportunity falls through the cracks. You’ll be based primarily at our Brea location (on‑site 4+ days/week) while supporting phone operations across multiple Deluxe locations.

This is a great fit for someone who thrives in a fast‑paced, client‑facing environment, loves the art of the sell, and wants to be part of a growing med spa brand.

• Answer and manage inbound calls in a timely, professional, and warm manner
• Follow up on missed calls, web inquiries, and leads with urgency — no lead left behind
• Convert prospective clients into booked appointments through consultative phone sales
• Coordinate scheduling and appointment booking across Deluxe locations using practice management software
• Maintain accurate documentation of client interactions, follow‑ups, and lead status
  
  Collaborate with clinic managers and front desk teams across locations to ensure a seamless client handoff
• Track and report on lead volume, conversion rates, and call activity as requested
• Support outbound outreach for promotions, re‑engagement campaigns, and appointment reminders

• Excellent English communication skills — written and spoken, required
• Proficiency in Mandarin Chinese — written and spoken, strongly preferred
• 1+ year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare setting preferred
• Confident, polished phone presence with natural sales instincts
• Strong organizational skills and ability to manage a high volume of calls and follow‑ups
• Comfortable working across multiple locations and adapting to different team dynamics
• Proficiency with scheduling or CRM software (Zenoti experience a plus)
• On‑site at Brea location minimum 4 days/week
• Available Tuesday–Saturday (no Monday scheduling)

• $18–20/hr DOE

• 401(k)
• Health insurance
• Paid time off