Sales Associate

Job Details

Location:

Brea Mall - Brea, CA 92821
Position Type:
Full Time
Education Level: High School
Salary Range: $18.59 – $21.10 per hour

Travel Percentage :
Up to 25%
Shift: Any

As a Full Time Lovesac Sales Associate, you will create a welcoming and engaging in‑store experience, help customers design our products to fit their style and space, and build relationships that make every customer experience extraordinary.

• Act as a role model on the team by consistently and expertly engaging with customers and demonstrating the behaviors, sales techniques and customer service standards to build brand loyalty.
• Lead by example through exceptional client engagement, proactive selling and a commitment to achieving sales goals while fostering a positive team environment.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships.
• Collaborate with team members to review open customer quotes, follow up with customers to drive conversion while ensuring a seamless sales experience.
• Champion new company initiatives (i.e.: products, promotions) to drive adoption, engagement and sales performance.
• Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration, motivation and leading by example.
• Demonstrate a strong understanding of product knowledge, able to effectively demo, assist, and educate customers.
• Proactively conduct and model effective customer outreach using company provided tools and communication methods.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Support with store operations including but not limited to opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
• Assist Store Management with additional responsibilities that include service or operation functions.
• Perform other duties as assigned by Management.

• 18 years of age or older.
• High‑School Diploma or equivalent.
• Minimum of 2 years’ experience in retail sales or customer service role.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support, including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni‑channel customer experience by being flexible and able to assist in‑person at your home store, local stores and third‑party vendors.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third‑party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position‑to‑position or be able to assemble furniture while working on the selling floor. This position routinely requires bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at…