Retail Commission Sales Associate - Furniture​/Mattresses​/Rugs, Brea

Job Overview

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs. In this role, you’ll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program.

In addition, you will support inventory and fulfillment activities within your department. You’ll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you’ll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.

• Begin each day energized and ready to make an impact: wear your name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions so you are fully informed and ready to engage, educate, and sell with confidence.
• On the floor, focus on the customer by offering a warm welcome, making eye contact, and creating friendly, personal conversations that build customer relationships and encourage repeat visits.
• Throughout the day, maintain a shoppable space by recovering the floor, updating signs and pricing, and supporting any needed merchandise moves.
• Finish strong by sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you. Keep in touch with customers through pre‑ and post‑delivery processes to ensure a positive delivery experience.
• Support one another with honesty, care, and collaboration so we can better serve our customers and communities.
• Strive for excellence: continuously improve, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Can understand and communicate effectively with customers, co‑workers, and supervisors.
• Can read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges along with client and protection plan goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, adapting to changing priorities; able to work independently but excellent with team dynamics.
• Handle electronic devices with ease.
• Minimum 1–2 years of related experience.

• Include talking, lifting, constant moving, standing, and reaching with arms and hands.
• Stand for at least two consecutive hours, lift at least 25lbs., stoop, kneel, crouch, and climb ladders, and reach, including above eye level.
• Require good close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and make a difference through volunteer opportunities.

• Merchandise…