HVAC Service Field Supervisor

Service Champions is a fast‑growing Plumbing, Heating & AC company that is driven by our 7 Core Values:
Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free” brand promise.

This position requires a highly technical, seasoned, and trained technician to complete many tasks for our company.

• Quality Assurance calls daily to improve the department’s overall quality and to prevent future warranty calls. Number of assigned technicians to be determined.
• Verify and confirm all technicians are providing our customers with a consistent WOW precision tune‑up and professional cleaning.
• Partner with the Service Managers weekly to review current training topics based on warranty calls completed. Participate in weekly training alongside the management team.
• Conduct pre‑season tune‑up training prior to the club membership drop.
• Diagnose, repair and report installation and service issues both “at‑fault” and “no‑fault.”
• Implement action plans to train on issues seen in the field.
• Perform warranty calls alongside maintenance technicians and when needed for the installation department.
• Coordinate with the Dispatch Department to ensure any warranty issues on recent service calls are completed beyond the client’s satisfaction.
• Repair heating and air conditioning systems and related equipment (e.g., unit heaters, pumps, safety controls, etc.) to provide residents with comfort.
• Maintain tools, supplies and/or equipment (e.g., torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) to ensure the availability of items and equipment is in safe operating condition.
• Order repair parts and supplies (e.g., replacement parts, filters, compressor saver kits, associated hardware, etc.) to maintain inventory and ensure availability of required items.
• Prepare documentation (e.g., warranty parts, service records, requisitions, work performed, etc.) to provide written support and/or convey information.
• Included in the on‑call rotation throughout the year. One‑week shift where the manager on call accepts after‑hour phone calls from the field and our answering service.
• Participate in technician coaching, including accountability meet‑ups with Service Managers.

• Strong communication and customer service skills.
• Ability to work with a high degree of integrity and promote a positive company image.
• Analytical, focused on quality, and results‑driven.
• Ability to understand and follow oral and written directions.
• Excel within a team environment and willing to support all areas of our business.
• Pass mandatory pre‑employment drug screen and background check.
• Valid driver’s license with minimal DMV infractions.

• Work in a variety of environments, including customer homes, outdoors, and field environments at development and work sites on uneven and rough terrain.
• Must work in outside weather conditions, including heat, cold, and temperature swings, for extended periods.
• Standing up to 8 hours per day; walking up to 8 hours per day on uneven, difficult terrain.
• Occasional heavy manual labor including lifting and carrying up to 50 pounds.
• Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms).
• May work in closed or cramped spaces on occasion.
• Company truck & gas card.
• Company uniforms & dry‑cleaning service.
• Company cellphone & iPad.
• 401(k) with company match.
• Vacation pay.
• Life insurance.

Pay Range: $80,000 - $85,000 USD

A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

We are a nationally recognized residential heating and air conditioning company that serves Southern…