Career Navigator & Case Manager

Career Advisor (Case Manager) provides intensive case management and career counseling services to participants enrolled in the WIOA Title I Adult and Dislocated Worker programs. The role supports individuals in identifying employment goals, overcoming barriers, and achieving sustainable employment outcomes, ensuring accurate documentation and compliance with all workforce development policies while delivering participant‑centered, strengths‑based services.

• Provide intensive case management services to registered customers within the One‑Stop Workforce system.
• Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.
• Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.
• Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OA) summaries.
• Maintain regular contact with participants through in‑person, virtual, and telephone appointments and provide a substantial service.
• Provide quality documented case management for clients.
• Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.
• Ensure at least two documented client interactions per client per month.
• Provide job development and assist participants in unsubsidized job placement earning a livable wage.
• Carry up to 80 active participants, with follow‑up participants up to 100.

• Assist participants with job readiness activities, including resume development, interview preparation, job searches, and career exploration.
• Have an understanding of LMI trends, demand occupation criteria, and the State of California’s Eligible Training Provider List (ETPL) and I‑TRAIN to enhance placements.
• Provide labor market information and support participants in identifying appropriate career pathways.
• Counsel participants on job opportunities, training programs, and supportive services.
• Coordinate referrals to training, work‑based learning activities, on‑job training, work experience, or apprenticeships.
• Complete Individual Training Account (ITA) documentation and other required forms for participants entering training.
• Monitor participant progress in training or employment and address emerging barriers.
• Determine eligibility for supportive services in accordance with WIOA guidelines, including making appropriate referrals, tracking progress, and maintaining attendance records.
• Process and document supportive service and ITA requests accurately and timely.
• Ensure services are necessary, reasonable, and appropriately documented to support employment outcomes.

• Maintain accurate, complete, and timely case files in CalJOBS and other required data systems.
• Ensure compliance with WIOA regulations, local and state policies, and program performance requirements.
• Participate in file reviews and audits and implement corrective actions as required.
• Protect confidential participant information and adhere to data privacy standards.
• Provide retention and follow‑up services for a twelve (12) month period, with follow‑up commencing immediately after employment begins or program exit.
• Collaborate with supervisors, quality assurance staff, and workforce partners to ensure coordinated service delivery.
• Use Labor Market Information (LMI) to assist job seekers in making informed decisions about job training and career pathways.
• Conduct orientations, workshops, job clubs, and group presentations for participants.
• Participate in staff meetings, training, supervision, and professional development activities.
• Meet or exceed program benchmarks and complete all required reports.
• Support program initiatives, performance goals, and continuous improvement efforts.
• Perform other duties and projects as assigned.

• High School Diploma or GED required; post‑secondary education preferred.
• Minimum of 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services.
• Experience interpreting…