Guest Services Representative

About The Role

As a Guest Services Representative at Breckenridge Grand Vacations (BGV), you are the very embodiment of our Sharing Smiles philosophy, serving as the first and most important point of contact for guests beginning their journey with us. You are more than a team member; you are the welcoming heart of our sales gallery and a pivotal force in creating the unforgettable experiences that define our brand.

At BGV, Summit County’s largest private employer, we cultivate a culture of joy, connection, and community impact for our Owners, Guests, 650+ employees, and beyond.

In this guest-facing role, you’ll be the cornerstone of our sales team’s success, orchestrating seamless tour coordination, delivering exceptional service, and supporting the journey that turns guests into lifelong owners all from the breathtaking Rockies, where mountain living meets purpose-driven work. We’re looking for a high-energy, adaptable professional who thrives on human connection, excels in a dynamic environment, and lives to Share Smiles within a workplace consistently celebrated as a Top National Employer (Denver Post, USA Today).

At BGV, this role isn’t just about managing a front desk; it’s about being a genuine ambassador of joy and optimism. Your work ensures every interaction is an opportunity to connect, delight, and build lasting relationships. If you’re ready to turn your passion for service into our mission of Sharing Smiles, join us in shaping the future of Grand Vacations where your positive energy powers not only business success, but a thriving community.

Location: Breckenridge, CO

Position Type: Full-Time Non-Exempt

Compensation: $23.00 - $26.50/hour DOE

Schedule: Flexible

• Welcome and engage all guests and owners with warmth and professionalism as the first impression of the sales gallery.
• Clearly communicate the benefits of touring with a sales agent and expertly coordinate daily tour schedules and manifests.
• Manage front desk operations, including opening/closing procedures, maintaining a clean and organized workspace, and stocking supplies.
• Provide comprehensive administrative and sales support, including data entry, generating reports, creating owner cards, and managing marketing materials.
• Prepare, distribute, and manage inventory of tour gifts.
• Resolve guest scheduling inquiries and concerns per our "End of the Line" service philosophy.
• Uphold all company core standards, hospitality protocols, and booking policies.

• High school diploma or equivalent.
• Prior customer service experience in hospitality, sales, or a related field.
• Exceptional verbal and written communication skills with a professional and friendly demeanor.
• Proficiency with Microsoft Office and the ability to quickly learn new software systems.
• Strong problem-solving skills and composure under pressure.
• Ability to work a flexible schedule, including weekends and holidays.

• Previous experience in a resort, hotel front desk, or sales support environment.
• Strong organizational and multitasking abilities.

Guest Services Representatives may advance to Guest Services Representative II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in four core areas:
Tour Coordination & TSW Systems, Cross-Property Operations, Premium & Inventory Management, and Leadership & Administration. Promotion is earned by successfully completing a Skills Validation Checklist, verified through supervisor signoffs and hands-on demonstrations.

• Understand availability & booking policies.
• Assist TCs with policy questions.
• Perform TC tasks weekly with little to no error.

• Print pre-arrivals every Monday.
• Identify pre-assigns per manual requirements.
• Ensure all add-ons are assigned.
• Completely fill in all tour details on the manifest.
• Train new hires on tours with no booker.

• Complete Shadow Shifts Across All Departments (3-month Period).

• GC8 Front Desk (2+ hrs.):
  Understand…