Lead Dispatcher

Fast Company names Vail Resorts among the World’s Most Innovative Companies of 2024. Learn more here.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance;
  Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:

In addition to coordinating and monitoring the movement of equipment and people, this position is responsible for additional functions such as assigning vehicles and working with other departments as well as coordinating with outside agencies in emergency/safety situations, training and providing direction to staff when needed.

Job Specifications:

• Outlet:
  Crystal Peak Lodge
• Expected Pay Range: $22.00 - $23.00 / hour
• Shift & Schedule Availability:
  Full Time, Year Round
• Skill Level: Lead

Job Requirements:

• Answer guest phone calls and direct them to the nearest shuttle stop for pick-up
• Document all calls in a live document including pick up location, number of guests, and destination
• Resolve potential and actual guest concerns regarding the shuttle service.
• Able to answer a high volume of calls while being courteous and professional to guests and co-workers
• Able to work together in a small space
• Other duties as assigned

Job Qualifications:

• High School Diploma or GED.
• Computer skills in Word, Excel and Power Point
• Previous work experience in radio Dispatch and/or Emergency Response - preferred
• Must be able to get to work in all weather conditions including heavy snow - required
• Must be able to work a flexible schedule including nights, weekends and holidays - required
• Knowledge of Breckenridge businesses - preferred

The expected pay range is $22.00 - $23.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition
Reference Date: 10/23/2024
Job Code Function:
Dispatch