Front Desk Supervisor

Overview

Company Overview

Coral Tree Residence Collection is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels, defined by people with genuine purpose, pride and sense of place. At Coral Tree, we serve from the heart, always and in all ways. Whether that's serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction.

We believe that genuine connection is at the heart of what people value most, so it's our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That's why we create value in every experience, empowering teams, innovating meaningful programming and driving creativity you can measure. It's about reimagining at the property level, where signature moments take root, where iconic brands are born and where real impact is a result of the experience, and experiences, we deliver.

Our team members are the soul of our company, and they embody our company values:
Integrity, Empowerment, Relationships, Performance, Innovation, Balanced Life.

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That's why we're committed to building a company where everyone can be their true selves. We're not just talking about hiring a diverse team or serving diverse customers, we're talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Position Summary

Grounded in our Purpose, to Serve from the Heart, the Front Desk Supervisor leads the daily guest-facing operation at Crystal Peak Lodge, bringing the Coral Tree brand to life at every arrival, stay, and departure. The front desk is staffed seven days per week during standard business hours, eight to twelve hours per day, with daily coverage flexed seasonally. This role owns the arrival and departure experience, manages the front desk schedule within those parameters, and is the property's first responder for guest issues during shift hours.

Relationships

To supervise, train, and inspire the front desk team. To coordinate and communicate regularly with the Property Manager, Housekeeping Supervisor, Maintenance Manager, and the Coral Tree Manager on Duty answering service. The Front Desk Supervisor has high-volume daily contact with guests, owners, and team members across the property.

Desired Attributes

The Front Desk Supervisor must possess exceptional guest service skills, calm presence under pressure, and a service-first mindset. He or she must be resourceful, self-motivated, organized, and able to coach a small team to deliver consistent, memorable service in a seasonal mountain resort environment.

Essential Duties and Responsibilities

• Build, manage, and adjust the front desk schedule seven days per week, scaling hours up in winter peak and down in shoulder seasons.
• Train and supervise front desk agents on Coral Tree service standards, the SPROUT program, and property-specific guest journey touchpoints.
• Personally work front desk shifts including check-in, check-out, reservations, guest issue resolution, and concierge support.
• Manage cash, credit card processing, daily deposits, and end-of-shift audits with full accountability.
• Coordinate seamlessly with housekeeping and maintenance to deliver clean, rental-ready units at every arrival.
• Own the after-hours arrival communication process with the Coral Tree Manager on Duty answering service, including accurate handoff of guest names, dates, units, and access codes.
• Support the Rental Program by capturing reservations, upselling, and answering owner-prospect inquiries.
• Maintain front desk operating supplies, collateral, and the lobby presentation to Coral Tree brand standards.

Job Qualifications

• Three or more years of front desk or guest services experience, including at least one year in a lead or supervisor role.
• Hospitality leadership experience in a resort, vacation rental, or condominium-hotel environment preferred.
• Proven scheduling, training, and coaching skills.
• PMS proficiency. Track experience a strong plus.
• Cash…