Conference Services Manager

Conference Services Manager

The Conference Services Manager will be responsible for servicing groups and nurturing existing accounts to support all qualified group business to achieve and exceed hotel service and revenue goals. The Conference Services Manager will execute all convention service-related activities while building strong, trusting, long-lasting client and peer relationships. This is a hands-on leadership position that must ensure the execution of guest expectations for meetings and events.

Essential Functions

• Oversee all aspects of meetings, conventions, group activities, and related logistics to ensure successful event execution and client satisfaction.
• Execute and support the operational aspects of business booked.
• Be main point of contact for clients throughout the pre-planning phase and onsite at the time of the event.
• Build and maintain strong relationships with key accounts, vendors, local influencers, and clients to drive catering business growth.
• Create and present promotional, up-sell, and enhancement strategies to address need periods, maximize event bookings, and drive revenue.
• Maintain accurate, organized, and up-to-date files, develop customer profiles, and manage trace systems for superior service and follow-up.
• Prepare resumes, Banquet Event Orders (BEOs), and lead pre-conference and staff meetings, ensuring all event requirements are clearly communicated.
• Carry out supervisory responsibilities, foster teamwork, and promote a professional, courteous, and ethical work environment across departments.
• Maintain knowledge of and comply with departmental policies, service procedures, brand standards, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills and Abilities

• Must possess excellent communication, follow-up, and organizational skills.
• Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals.
• Must be proactive and have a creative, positive, and focused approach.
• Understand the mission, vision, and goals of the hotel.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

Pay:
The rate of pay for this position is $72,000 plus incentive eligibility based on performance.

Physical Requirements & Working Conditions

The minimum physical requirements for this position include but are not limited to:

• Flexible and long hours sometimes required
• Must be able to lift and/or carry up to 50 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: se

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are committed to complying with the California Fair Employment and Housing Act (FEHA),…