Collateral Processor - Retail Bank Operations

Position Overview

As a Collateral Processor within PNC's Retail Bank Operations organization, you can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes.

If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC.

Location:

Brecksville, OH.

The Collateral Processor supports many daily operational workflows by maintaining accurate records, updating tracking tools, and coordinating with internal departments to ensure documentation is correct before sending to specific states for lien placement. This role requires strong attention to detail, effective time management, and the ability to prioritize multiple tasks in a fast‑paced environment.

Responsibilities include sorting, researching and processing physical records, updating spreadsheets to track workflow and deadlines, and communicating proactively to resolve missing or incorrect information. Computer proficiency, particularly with Microsoft Excel, Word, and Outlook. The Collateral Processor contributes to overall operational efficiency by ensuring information is accurate, organized, and readily accessible.

Additionally, this team supports remote team members by processing remote print requests, assembling and mailing documents within required service levels.

Schedule:

Monday – Friday 7:30 am – 4:00 pm ET or 8:00 am – 4:30 pm ET

• Maintain organized records and ensure proper documentation retention.
• Update multiple spreadsheets and tracking tools to monitor workflow.
• Communicate with internal departments to obtain missing information or clarification.
• Ability to prioritize workload and meet deadlines.
• Computer proficiency including Microsoft products.
• Processes collateral activities, including incoming/outgoing mail, sending documentation to State DMV offices for lien placement on vehicle titles, remote printing and letters for other Collateral teams, and creating/approving check requests in accordance with established policies, procedures, and regulations. Partners with internal and/or external business partners to route communications, documents, or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately.

• Utilizing standard procedures, executes standard collateral processing activities. May have specific responsibility for specialized product or functional area.
• Processes collateral activities, including perfections, continuations, and releases, in accordance with established policies, procedures, and regulations. Partners with internal and/or external business partners to route communications, documents, or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received.
• Reviews transactions and related documents. Verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures.

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be…