HVAC Truck Customer Resource Coordinator

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

Under direct supervision of the Area Resource Manager (Customer Service Dispatch Supervisor), receive and schedule customer calls for service. Manage the schedule of assigned technicians and mechanics. Ensure the schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

• Receive customer requests for unscheduled or scheduled service.
• Coordinate labor scheduling to align the technician to the appropriate customer and service need.
• Communicate the action plan and services to be provided directly to the customer. Ensure work has been performed to the customer's expectations and perform follow-up with the customer, as needed.
• Answer customer inquiries and resolve or escalate customer issues, as appropriate.
• Debrief activities daily.
• Ensure Technicians are provided daily schedules. Maintain consistent communication with assigned Technicians. Follow up on activities to ensure completion in an established timeframe.
• Ensure that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits - on time
• Parts ordering/PO creation support
• Start-up support
• Customer PO confirmation
• WIP Management
• Auto SR quotes
• Reconcile exceptions (SIR and AP)
• Attend weekly planning/scheduling meetings
• Service + rewards
• Assist with monitoring of time and expense reporting submission
• Review and correct unassociated time for timesheets for technicians
• Other duties and administrative activities as assigned.

Required

• High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.

Preferred

• Associates degree preferred
• Experience and/or basic project accounting or costing principles is desired

HIRING HOURLY RANGE: $23.08 - 31.73 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at

#LI - AD2

#Technical Hiring