Client Success Partner - Payroll Operations

Why work at Ahola?

Ahola is a local, third-generation family-owned business with more than 50 years of payroll, tax, and HR experience that has served over 10,000 small businesses nationwide and has been awarded as a Top Work Place for two years running by the Plain Dealer and  We empower employers with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way.

Our work is serious, but we don't always take ourselves too seriously. We're a diverse group of people who bring our true authentic selves to work. We share in each other's accomplishments and we are there for each other when times get tough. We are a family whose ability to have fun with each other shows how we care. This attitude transcends into our work with our clients.

They appreciate our positive dynamic and it's one more reason they like working with us.

• Company Paid Holidays (7 days)
• Paid Time Off (5 days)
• Accrued Tiered Vacation Time
• Paid Volunteer Time Off (3 days)
• Birthday Paid Time Off (1 day)

• Medical, Dental, and Vision
• Company‑Paid Life Insurance and Short‑Term Disability
• Company‑Paid Employee Assistance Plan

• Monthly Employee Engagement Events
• Company‑Paid Employee Store
• Fitness Reimbursement

• Semi‑Annual Performance Bonuses
• Competitive Pay with Opportunities for Commission
• 401(k) with Employer Matching Contribution
• Professional Development Reimbursement and Advancement Opportunities.

The Client Success Partner is a member of the Operations Team and is responsible for timely and accurate processing of payrolls for clients. The Client Success Partner will serve as the single point of contact for the partners of Ahola and will resolve specific issues pertaining to processing client payrolls in a timely manner meeting or exceeding departmental procedures and service level agreements.

• Processes payroll for multiple clients and multiple pay cycles in accordance with departmental procedures and service level agreements with excellent attention to detail.
• Ensure accurate set up of earnings, deductions and taxes.
• Accurately setup/sequence garnishment orders to ensure compliance with federal and state garnishment laws.
• Manage workflow to ensure all payroll/transactions/other work is completed in an accurate and timely manner.
• Processes special pay requests and data entry changes as needed on behalf of client for their employees; such as, but not limited to, salary changes, additional pay, (i.e., bonus), deductions.
• Handle basic fringe benefits and third‑party entries.
• Handle basic level labor and allocation payrolls.
• Possess a basic understanding of accrual and retirement setups.
• Process a variety of payroll accounts (including basic labor/union/multi‑product, etc.)
• Process basic voids, corrections and current quarter adjustments.
• Perform basic problem‑solving analysis and provide resolution.
• Provide support for other Ahola products.
• Handle basic project work.
• Respond to and assist clients with payroll related inquiries in a timely manner.
• Assist team members as needed in consideration of planned and unplanned time off.
• Meet or exceed service levels.
• Attend company provided training sessions.
• Participate in continual client improvement efforts.
• Import basic data import files and handle basic troubleshooting for the same.

• Perform duties and responsibilities in a professional and courteous manner in order to promote teamwork, a positive work environment, and to achieve team‑related, company‑initiated goals and projects.
• Adhere to company security guidelines to maintain confidentiality by confirming the identity of each caller/contact.

• Associate Degree preferred, or four (4) years' experience in a hands‑on payroll processing role; or 2 years' experience with an active FPC or CPP.
• Minimum 2 years of experience hands on payroll processing experience
• Processing of multi‑state and multi city payroll preferred.
• FPC/CPP preferred.
• Service Center/Bureau experience preferred.
• Excellent Outlook, Word, and PowerPoint skills.
• Basic to intermediate knowledge in Excel with import/export experience
• Import and…