Customer Experience Representative
Listed on 2026-07-23
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Customer Experience Representative – Elevate Client Satisfaction and Drive Efficiency
Pay Rate: $25/hour (flexible based on experience)
Length of Assignment: 6+ months
Location: Brecksville, OH
Join our dynamic team as a Customer Experience Representative and become a key player in delivering seamless, reliable, and rewarding experiences for our customers. In this vital role, you will manage customer orders from receipt to invoice, ensuring accuracy, timeliness, and clarity across communication channels. Your expertise will contribute directly to our company's success by fostering strong relationships, streamlining processes, and supporting both domestic and international partners.
If you're passionate about providing exceptional service, proficient with SAP, and thrive in a fast-paced environment, this opportunity is your chance to make a meaningful impact.
- Exceptional written and verbal communication skills
- Strong problem-solving abilities
- Attention to detail with excellent organizational skills
- Ability to work independently or collaboratively
- Proficiency in Microsoft Office and basic computer skills
- Familiarity with SAP software and transportation concepts (preferred)
- Experience with international shipping, export protocols, or import/export environments
- Knowledge of incoterms and shipping modes
Experience serving as a trainer or mentor - Basic understanding of supply chain logistics and customer portals
- High school diploma or GED required
- Minimum of 4 years in customer service roles, preferably within manufacturing or export sectors
- Ability to handle multiple priorities in a fast-paced setting
- Willingness to support process improvement initiatives
- Strong interpersonal skills to maintain positive relationships with diverse stakeholders
Bring your customer‑centric mindset and proactive approach to a company that values your skills and dedication. Apply now and take the next step in your professional journey—you can transform customer experiences and support our shared success!
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