Controls Service Technician; union

What You Will Do

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and general servicing of systems (including detailed troubleshooting of systems). Responsible for high levels of customer satisfaction through direct on-site customer interface. With a high level of complete technical competence, mentor control technicians, service technicians and mechanical technicians on building automation activities. Properly complete required project and service documentation. Provide customers with the highest level of service to solve building inefficiencies and resolve service-related items.

As a trusted advisor to customers, provide solutions and outcomes at the time of service.

• Diagnose and repair complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Consult with the customer through data gathered and site assessments. Provide field proposals for retrofits, upgrades and or enhancements to existing equipment. Assist sales by providing technical recommendations for sales leads.
• Manage assigned work to meet professional and efficient execution of time and customer satisfaction. Report problems or changes to management immediately. Interface with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required ethically and professionally.
• Provide sketches of field changes and discrepancies for engineering corrections and drawings. May assist with job layouts and bid proposals.
• Communicate with customers upon arrival and before leaving the work site. Ensure high levels of customer satisfaction. Meet regularly with customers to become familiar with operating problems. Keep customer informed on the service provided, outstanding issues and recommend system enhancements, upgrades, and replacement. Promote the sale of add-on work.
• Adhere to all Johnson Controls and customer safety standards.
• Provide safety leadership and instruction to all control’s technicians in the branch. Provide safety awareness while working onsite with Johnson Controls subcontractors.
• Train the customer in control systems operations. Deliver manuals and documentation to the customer for training needs as required.
• Provide mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems. Coach, support and train the technical workforce on non-complex, non-critical equipment.
• Compile job documentation, such as certificate of completion, customer training form, training certificates and punch lists.
• Conduct extensive self‑study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Complete certifications as required by the company.
• Other duties related to the installing, commissioning and servicing of building controls and facilities management systems and energy management systems, as assigned.
• Assist in the design and configuration of building control systems as defined by the contract documents. Create flow diagrams, sequence of operations, and bill of material, network layouts and electrical schematics as required.
• Assist in developing and testing software programs necessary to operate the system per the project requirements’ intent.
• Compile and/or complete project as‑built and close‑out documentation.
• Assist in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Select, order, and track the delivery of materials for assigned projects. Coordinate factory‑mounting processes to meet factory and project schedule.
• Assist in the loading and commissioning of all system and network‑level controllers as required. Assist in validation of complete system functionality and troubleshoot problems with subcontractors and other trades to ensure proper operation.
• May provide field change information to the project team for the creation of as‑built drawings and software.
• Keep management and JCI contractor or customer informed of job…