Collateral Processor - Retail Bank Operations

Position Overview

As a Collateral Processor within PNC's Retail Bank Operations organization, you can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes.

If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Processor within PNC's Retail Bank Operations organization, you will be based in Brecksville, OH.

Schedule:

Monday - Friday 7:30am - 4:00pm ET OR 8:00am - 4:30pm ET.

• Maintain organized records and ensure proper documentation retention.
• Update multiple spreadsheets and tracking tools to monitor workflow.
• Communicate with internal departments to obtain missing information or clarification.
• Ability to prioritize workload and meet deadlines.

Computer proficiency including Microsoft products. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Utilizing standard procedures, executes standard collateral processing activities. May have specific responsibility for specialized product or functional area.
• Processes collateral activities, including perfections, continuations and releases, in accordance with established policies, procedures and regulations. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions and escalates appropriately. May interact with customers.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Provides responses and documentation to inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received.
• Reviews transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Business Administration, Corporate Finance, Documentations, Economic Policy, Investment Management, Legal Operations, Real Estate, Trading Strategies.

Accuracy and Attention to Detail, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating Procedures.

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related…