Customer Service Supervisor

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Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT’s steady growth creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while reaching users worldwide.

Supervise, train, and support all customer service representatives.

This position is 100% on-site in Brecksville, OH.

• Manage and train customer service reps.
• Obtain extensive knowledge of AMT’s product line and company policies.
• Oversee daily CS activities:
  Phone calls, order entry, invoicing, email inbox, etc.
• Troubleshoot and problem-solve with customers via phone and email.
• Gather feedback from customers regarding product and service performance.
• Handle Returned Goods Authorization and product complaints:
  Reporting in the ERP system and follow-up with customers.
• Perform annual performance reviews of all CS reps.
• Communicate updates and news with all necessary departments.
• Must be a team player with excellent communication skills.
• Handle daily invoicing.
• Run ERP system reports and collaborate with the finance department for credits and new account setup.
• Maintain and update accounts in the ERP system.
• Other duties as assigned.

Supervise, train, and support all customer service representatives.

• Associate’s degree or higher; previous customer service experience required.
• Proficient with Microsoft Suite:
  Outlook, Excel, PowerPoint, Word.
• Microsoft Dynamics experience is a plus but not required.

Ability to read, analyze, and interpret business materials and regulations. Write reports and correspondence. Present information effectively and respond to questions from managers, clients, and the public.

Ability to perform mathematical calculations and apply basic algebra and geometry concepts. Solve practical problems and interpret technical instructions.

Effective communication, analysis, troubleshooting, and teamwork are critical. Ability to interpret written and technical materials, develop team standards, and ensure policy compliance. Physical ability to communicate verbally for hours, use computers, and work in a moderate noise environment.

Knowledge of office procedures, business communication, and software. Ability to prioritize and work independently. Use of telephones, computers, and office equipment.

Passing a drug, alcohol, and background check may be required.

• Medical, dental, and vision insurance starting after 30 days.
• Voluntary benefits including hospital indemnity, critical illness, life insurance, and disability.
• 401k with 100% match up to 3% of salary.
• Paid Time Off (PTO) plus nine holidays starting from day one.

• Family-oriented environment
• Discretionary annual raises
• On-site vending and gym
• Employee appreciation events
• Tuition reimbursement
• Referral bonuses
• Employee assistance programs

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Industry: Medical Equipment Manufacturing