Business Analysis Advisor - Technology Delivery

Business Analysis Advisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's Home Lending Servicing organization, you will be based in Pittsburgh PA, Annapolis MD or Brecksville OH.

As the Business Analysis Advisor you will be supporting technology delivery within Home Lending Servicing systems by coordinating implementation across all downstream servicing platforms, including MSP (system of record) and customer-facing systems such as Online Banking and EDGE. It involves partnering with the Product Owner to define technical requirements and assisting with execution across multiple technical teams within the PNC ecosystem.

Unlike a traditional Agile crew, this position manages development efforts across diverse teams and resources, with scope varying by project. Responsibilities include creating and managing change artifacts throughout discovery, definition, and execution phases of product delivery. The role requires driving conversations to clarify requirements, dependencies, and release sequencing with Technology, Product, Line of Business, Risk, and other stakeholders to deliver solutions for business needs.

Ultimately, the position advocates for Home Lending profitability, growth, and enhanced customer experience by leveraging technology to deliver value. This role requires the candidate to be an excellent communicator, detail orientated, organized and a self-starter. Strong experience in Microsoft programs (excel, PowerPoint, word), Technology familiarity & presentation experience are highly desired.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Directs the research, discovery, collection and interpretation of business requirements. Participates in the development and review of complex processes and procedures, workflow analytics and reporting. May provide senior level consultation and communicates with clients and technology teams on business designs, problem solving and business analysis to support project goals and objectives.

Consults and recommends the frameworks, methodologies and processes involved in business requirements traceability for business analysis teams. Independently mentors, leads, and coaches other associates to affect knowledge transfer. Oversees the development and maintenance of all applicable policy and procedure documentation.

Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with senior level stakeholders and technology teams on complex business requirements.

Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment. Provides direction for the successful deployment of projects. Drives the development, analysis and distribution of complex reporting.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Business Needs, Business Processes, Data Analytics, Decision Making, Management Reporting, Prioritization, Waterfall Model

Analytical Thinking, Business Assessment, Business Process Modeling, Consulting, Effectiveness Measurement, Information Capture, Problem Solving, Process Management, Project Management, Requirements Analysis, Software Product Business Knowledge

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $75,000.00 – $Salaries may vary based on geographic location, market data and on individual skills, experience, and…