Operations Manager

Description

Hastings Water Works has now partnered with Horizon Commercial Pools!

We’re looking for a driven, hands-on Operations Manager who’s ready to lead people, improve systems, and help scale a growing service organization. This role oversees the day-to-day operations of our Service Division, Warehouse, and Fleet
, while also playing a key role in shaping the future of our business. If you love building high-performing teams, streamlining operations, and being part of a company that’s growing fast and doing things the right way — this is your opportunity to make a real impact.

• Inspire, coach, and develop a high-performing team of service managers, technicians, warehouse staff, and administrators
• Hire, train, and mentor team members to support long-term growth
• Set clear expectations and provide ongoing feedback through performance reviews and coaching
• Lead with purpose and align daily operations with company values and mission

• Own all service repairs, maintenance routes, and project-related service oversight
• Build and refine workflows, controls, and reporting systems that support scale
• Identify training opportunities and create education programs for both staff and clients
• Improve efficiency, quality, and consistency across service operations

• Conduct job site visits to ensure safety, quality workmanship, and customer satisfaction
• Ensure compliance with all safety standards and regulatory requirements
• Support service managers and technicians with real-time problem-solving

• Act as a go-to leader for customer escalations and service concerns
• Partner closely with Sales, Purchasing, Aquatics, HR, and Accounting to ensure smooth execution
• Represent the company in client-facing and community engagements

• Oversee fleet operations, tool tracking, warehouse processes, and inventory management
• Ensure preventative maintenance and timely repair or replacement of equipment
• Identify resource needs and support capital planning for continued growth

• Contribute to budgeting, forecasting, and resource planning
• Analyze operational data to identify opportunities for improvement and cost savings
• Help drive operational, financial, and service-level goals
• Stay ahead of industry trends within the aquatics service space
• Collaborate with senior leadership on strategy, training, compensation, and growth initiatives

• High school diploma or equivalent
• 5+ years of experience in commercial/residential services, plumbing, HVAC, aquatics, or a related field
• 3–5+ years of supervisory or management experience
• Bachelor’s degree in business, management, or related field
• Experience in aquatics management or the commercial pool industry