Service Sales Representative

About Us

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters, backed by advanced technology, lifecycle services and an industry‑leading field organization.

• Competitive salary
• Paid vacation/holidays/sick time – 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Extensive product and on‑the‑job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out: A Day in a Life at Johnson Controls | Sales Roles

Our continued growth has produced a need for a talented Life Safety Service Representative, Electronic to join our team. In this challenging and rewarding role the responsibilities will include professionally representing the Company with respect to the promotion and sale of Electronic Fire Service offerings to various customers and end users within assigned territory and accounts. This is a Field Sales Representative position responsible for selling Electronic Services (Moves, Adds and changes) to assigned customer base (geography or account).

• As a Sales Representative you will manage the entire sales process, from uncovering opportunity, developing solution/value proposition, preparing design, creating contract, negotiating terms, closing opportunities, and providing on‑going customer service through service delivery.
• Work with other sales, technical, design engineering, service, support, and management to meet customer needs.
• Assume Account Representative / Account Management responsibility including the provision and/or coordination of services (installation, customer training, etc.) to assure complete customer satisfaction.
• Quickly identify and qualify opportunities with excellent sales, presentation, and closing techniques.
• Determine customer needs and develop a sales strategy to gain customer understanding of company product offerings.
• Conduct building surveys to support the development of estimates.
• Develop and maintain an active proposal backlog that will support achieving the designated sales plan.
• Develop financial justifications, prepare proposals, make presentations, and perform vital follow‑up for successful closing of the sales.
• Close sales to meet or exceed sales plan objectives.
• Investigate and resolve customer problems regarding delivery dates, billings, financing and other related matters.
• Maintain established accounts through regular customer contact in pursuit of additional sales.
• Perform periodic market investigations within assigned territory to develop new applications; provide sales forecasting for assigned territory.
• Maintain accurate and complete records of all sales related activities.

• Highly self‑motivated and success driven.
• High energy level with a focus toward customers and a strong desire to succeed.
• High degree of self‑discipline.
• Strong written and oral communication.
• Good organizational skills, attention to detail, excellent communication skills and ability to persuade and close sales.
• Ability to obtain appropriate licenses required by national, state and local codes.
• Minimum two years of successful sales or technical experience with fire alarms, security control, and monitoring or similar industry, or equivalent technical experience and/or education.

• Bachelor’s degree in Marketing, Business, or Engineering preferred.
• Ability to obtain NICET certification within the first 12 months of employment.
• Experience working with electrical contractors, ability to read blueprints and wiring diagrams desirable.
• Computer experience including familiarity with Word, Excel, and job costing systems, Microsoft and Oracle programs…