Account Manager Benelux - TMS - SaaS

Position: Account Manager Benelux - Alpega TMS - SaaS
Overview
Alpega Group is looking for an Account Manager for the Benelux region. This role can be based in Belgium or in the Netherlands (Hybrid).

Who We Are  Alpega Group is a European leader in end-to-end transportation management solutions, bringing together modular SaaS products that enable shippers, carriers, and logistics partners to operate more efficiently and sustainably. Our portfolio includes leading Transport Management Systems and Europe’s leading Freight Exchange platforms. With 35+ years of industry expertise and over 40 nationalities working with us to drive success, we are committed to transforming logistics while contributing to a greener, more connected supply chain.

As we continue to expand our footprint across Europe and support customers with increasingly complex logistics ecosystems, strategic account management becomes a critical lever for long-term business growth and customer success. Our ability to deeply understand customer needs, influence executive stakeholders, and deliver measurable business outcomes is essential to our expansion.

We’re now hiring an Account Manager—a high‑impact role responsible for owning, growing, and strengthening our accounts across Europe. This is a hybrid role that can be based in the regional markets where our customers are based (BENELUX).

About

The Role
This role combines tactical thinking, commercial acumen, and executive-level relationship management. You will be responsible for developing and executing tailored account strategies that maximize customer value, deepen long-term partnerships, and drive revenue growth across complex logistics organizations.

Responsibilities

Own and manage a portfolio of regional customers across one or more European markets.

Develop a solid understanding of each customer’s business, logistics setup, and growth objectives.

Drive account growth through proactive upselling, cross-selling, and contract renewals.

Identify expansion opportunities within existing customers by aligning Alpega solutions to evolving needs.

Maintain strong customer satisfaction and retention through consistent engagement and follow-up.

Proactively manage risks related to churn, adoption, or commercial changes.

Relationship Management & Commercial Execution

Act as the primary trusted advisor for senior and C-level stakeholders within each account.

Lead the full commercial cycle—from opportunity identification to value articulation, proposal development, negotiations, and closed won.

Conduct ROI and value discussions to demonstrate the value of Alpega’s SaaS solutions.

Collaborate with Pre-Sales and Customer Success to deliver impactful product demonstrations and solution positioning.

Ensure accurate forecasting and pipeline management for your account portfolio.

Cross-Functional Collaboration

Collaborate with Product and Pre-Sales to shape solution fit.

Work with Customer Success Managers to ensure seamless onboarding, adoption, and long-term retention of solutions.

Act as the voice of the customer to internal teams—informing product improvements, service enhancements, and long-term strategic planning.

Performance, Reporting & Continuous Improvement

Manage a performance-driven mindset by building pipeline, forecasting, prioritizing, and actively driving all open opportunities towards committed success.

Navigate complex enterprise setups where data or stakeholder engagement may be fragmented, making pragmatic decisions to move opportunities forward.

Evaluate account performance on a recurring basis and define actions that drive continuous improvement and revenue growth.

What We Look For In You

Local language skills of assigned region (e.g Dutch, English is our internal business language).

Additional EU languages are an advantage.

Good understanding of logistics and supply chain processes.

Demonstrated success in B2B SaaS enterprise sales or account management.

Proven ability to build and nurture long-lasting relationships.

Confident operating in dynamic, fast-changing environments.

Entrepreneurial mindset: self-driven, resilient, and motivated by achieving impactful results.

What We Offer You

A culture built on transparency, excellence, and personal…