Account Manager – Alpega TMS, SaaS

Responsibilities

Own and manage a portfolio of regional customers across one or more European markets.

Develop a solid understanding of each customer’s business, logistics setup, and growth objectives.

Drive account growth through proactive upselling, cross‑selling, and contract renewals.

Identify expansion opportunities within existing customers by aligning Alpega solutions to evolving needs.

Maintain strong customer satisfaction and retention through consistent engagement and follow‑up.

Proactively manage risks related to churn, adoption, or commercial changes.

Act as the primary trusted advisor for senior and C‑level stakeholders within each account.

Lead the full commercial cycle—from opportunity identification to value articulation, proposal development, negotiations, and Closed won.

Conduct ROI and value discussions to demonstrate the value of Alpega’s SaaS solutions.

Collaborate with Pre‑Sales and Customer Success to deliver impactful product demonstrations and solution positioning.

Ensure accurate forecasting and pipeline management for your account portfolio.

Collaborate with Product and Pre‑Sales to shape solution fit.

Work with Customer Success Managers to ensure seamless onboarding, adoption, and long‑term retention of solutions.

Act as the voice of the customer to internal teams—informing product improvements, service enhancements, and long‑term strategic planning.

Manage a performance‑driven mindset by building pipeline, forecasting, prioritizing, and actively driving all open opportunities towards committed success.

Navigate complex enterprise setups where data or stakeholder engagement may be fragmented, making pragmatic decisions to move opportunities forward.

Evaluate account performance on a recurring basis and define actions that drive continuous improvement and revenue growth.

Requirements

Local language skills of assigned region (e.g., Dutch; English is our internal business language).

Additional EU languages are an advantage.

Good understanding of logistics and supply chain processes.

Demonstrated success in B2B SaaS enterprise sales or account management.

Proven ability to build and nurture long‑lasting relationships.

Confident operating in dynamic, fast‑changing environments.

Entrepreneurial mindset: self‑driven, resilient, and motivated by achieving impactful results.

Hard Skills

B2B SaaS sales

account management

ROI discussions

pipeline management

contract renewals

upselling

cross‑selling

proposal development

negotiations

customer onboarding

Soft Skills

relationship building

customer satisfaction

proactive engagement

risk management

performance‑driven mindset

adaptability

entrepreneurial mindset

communication

collaboration

strategic planning

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