Account Manager

About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world’s leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly three times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of role
As an Account Manager, you’ll own the long‑term success and commercial growth of a portfolio of customers across your home market in the Netherlands and the UK. You’ll be the face of nShift to these accounts—a trusted adviser who understands their business, anticipates their needs, and helps them unlock more value from our platform over time. This is a role for someone who loves building real relationships, is energized by commercial conversations, and takes genuine pride in customer outcomes.

You’ll work across nShift’s full product portfolio—delivery management, checkout, tracking, and returns—and collaborate closely with Customer Success, Product, and Marketing to make sure your customers are always getting the most out of what we offer.

Overall Responsibilities

Full commercial ownership of a portfolio of customers, with accountability for net revenue retention and expansion

Drive upsell and cross‑sell opportunities across nShift’s full product suite, identifying where customers can unlock additional value

Own renewals end‑to‑end—building strong relationships well in advance of contract dates and proactively managing risk to prevent churn

Develop and execute account plans for your customers, aligning nShift’s roadmap and capabilities to their long‑term business goals

Build and maintain relationships across multiple stakeholder levels, from day‑to‑day champions to C‑suite executives

Maintain an accurate and healthy pipeline of expansion and renewal opportunities in Salesforce

Partner with Customer Success Managers on joint account strategies to maximise customer health and growth

Use data and business insights to make compelling cases for adoption, expansion, and deeper integration

Act as the voice of the customer internally—feeding market intelligence and customer feedback into Product, Marketing, and Leadership

Represent nShift at customer meetings, industry events and trade shows across the region

Must‑haves

Proven track record in account management or B2B SaaS sales, with strong experience managing renewals and driving expansion revenue

Excellent communication and presentation skills—comfortable in a boardroom and equally at ease in a working session with a technical team

Ability to manage a complex portfolio of accounts simultaneously, prioritising effectively and staying proactive rather than reactive

Strong commercial acumen—you understand SaaS contracts, pricing structures, and how to build a compelling business case

Data‑driven mindset: you use numbers to understand account health, identify opportunities, and make persuasive arguments

A genuine passion for building long‑term customer relationships, not just closing deals

Fluency in Dutch and English; proficiency in French or German is an advantage

Nice to have

Experience in logistics, e‑commerce, retail, or supply chain— or working with customers in these sectors

Familiarity with multi‑carrier shipping, parcel delivery, or returns management platforms

Experience with Salesforce or a similar enterprise CRM

A network of relevant contacts across the Nordic retail or logistics landscape

What We Offer

A commercial role with real ownership and direct impact on revenue

A collaborative, international team that genuinely cares about doing right by customers

Competitive salary with performance‑based commission

The chance to grow with a category‑leading company at a pivotal point in its journey

Flexible working with regular travel across the Nordics, Benelux and UK based on your customer portfolio

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone, which we believe is essential for our continued success. We’re an equal‑opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.

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