Program Manager​/QIDP

Description

The Program Manager provides supports and advocacy to a group of participants and their families as well as directs activities of a team of direct support professionals in supporting participants in activities of daily life to ensure learning, skill development and the facilitation of the greatest independence possible in accordance with the agency’s mission.

All employees of Community Link are expected to advocate and demonstrate the values of the organization. These values include:
Dignity – Celebrating our participants and their uniqueness;
Respect – Honoring and valuing everyone;
Integrity – Earning the trust placed in us through honesty, transparency, and accountability;
Compassion – Treating everyone with kindness;
Unity – Working together as a family to ensure the best outcomes for everyone.

• Participate as a full member of the individual’s support network; develops a comprehensive plan based upon what is important to and for the participant; ensures supports and activities identified in the plan are implemented; routinely reviews the participant’s plan making adjustments as needed.
• Ensure that participants are provided the opportunity to engage in the community; developing relationships necessary for employment, volunteerism, development of personal interests and social experiences.
• Reports on participant progress regarding goals and tasks set forth in the annual plan to ensure the plan continues to meet the needs and choices of the participant. Progress is reported to the participant and their support network. Documentation is completed in a timely manner in accordance with rules and procedures.
• Establish constructive working relationships with the participants and their support network in order to ensure the needs and desires of the participants are being met.
• Ensure agency’s strategic plan, policies and philosophy are communicated and understood by participants and staff.
• Responsible for the supervision of the direct care staff by either direct or indirect means. Carries out supervisory responsibilities in accordance with the agency's policies and applicable laws. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Aides in the development of the agency through promoting volunteerism, involvement in promotional activities, and providing education and awareness to the general public in order for Community Link to be a leader in programs and services.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Bachelor's degree in human services field, including, but not limited to psychology, sociology, special education, or rehabilitation counseling and one year experience working directly with individuals with Intellectual or other Developmental Disabilities.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Must have a valid driver’s license and must provide proof of insurance with a minimal of 100,000/300,000 liability coverage.