Supervisor, Patient Access – Pre-Access

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the area of assignment
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform revenue cycle tasks supporting compliance and customer service
• Assist the Patient Access Manager with day-to-day operations
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Provide reporting on department performance metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes
• Assign goals and provide coaching and corrective action
• Participate in on-call rotation, including days, nights, and weekends
• Fill in for call-offs, staffing issues, or unexpected volumes as needed
• Develop department processes and procedures
• Conduct staff training, education, development, audits, and continual coaching
• Act as a resource for staff and ancillary departments
• Manage assigned projects and process changes
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and communication

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others
• High degree of analytical ability
• Working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements

Demonstrates expertise in healthcare access management and revenue cycle processes, with a strong focus on staff development, operational efficiency, and compliance. Proficient in utilizing analytical skills and technology to enhance team performance and service delivery.

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• Staff Training and Development
• Revenue Cycle Management
• Microsoft Office Proficiency

• Revenue Cycle Management
• Staff Training and Development
• Analytical Skills
• Problem Solving
• Process Improvement
• Scheduling
• Registration
• Insurance Verification
• Hospital Billing
• Performance Metrics Reporting

• Leadership
• Coaching
• Communication
• Team Management
• Organizational Skills

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)

• Healthcare
• Patient Access
• Revenue Cycle
• Compliance
• Customer Service

• Microsoft Office
• AI Management Tools