Participant Services Program Manager; QIDP

The Program Manager provides support and advocacy to a group of participants and their families as well as directs activities of a team of direct support professionals in supporting participants in activities of daily life to ensure learning, skill development and the facilitation of the greatest independence possible in accordance with the agency’s mission.

The Program Manager develops a person centered written implementation strategy based upon the choices, preferences, needs and desires of the participants.

The Program Manager must embrace the agency’s vision, mission, and core values. Additionally, the Program Manager needs to be willing to engage in a person-centered philosophy and collaborative approach. They must demonstrate effective communication skills, flexibility to changing program needs, and display professionalism when engaging with participants and families. The Program Manager must have genuine interest in the welfare of participants and their families.

All employees of Community Link are expected to advocate and demonstrate the values of the organization. These values include:
Dignity – Celebrating our participants and their uniqueness;
Respect – Honoring and valuing everyone;
Integrity – Earning the trust placed in us through honesty, transparency, and accountability;
Compassion – Treating everyone with kindness;
Unity – Working together as a family to ensure the best outcomes for everyone.

• Participate as a full member of the individual’s support network; develops a comprehensive plan based upon what is important to and for the participant; ensures supports and activities identified in the plan are implemented; routinely reviews the participant’s plan making adjustments as needed.
• Ensure that participants are provided the opportunity to engage in the community; developing relationships necessary for employment, volunteerism, development of personal interests and social experiences.
• Reports on participant progress regarding goals and tasks set forth in the annual plan to ensure the plan continues to meet the needs and choices of the participant. Progress is reported to the participant and their support network. Documentation is completed in a timely manner in accordance with rules and procedures.
• Establish constructive working relationships with the participants and their support network in order to ensure the needs and desires of the participants are being met.
• Ensure agency’s strategic plan, policies and philosophy are communicated and understood by participants and staff.
• Responsible for the supervision of the direct care staff by either direct or indirect means. Carries out supervisory responsibilities in accordance with the agency's policies and applicable laws. Responsibilities include interviewing, hiring, training, and coaching employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Aides in the development of the agency through promoting volunteerism, involvement in promotional activities, and providing education and awareness to the general public in order for Community Link to be a leader in programs and services.