Reservations

Great Escapes RV Resorts is a growing company specializing in acquisition, development, and management of RV Resorts throughout the United States. Our leaders serve a diverse sector of the RV resort / hospitality industry.

The Reservations Agent is responsible for communicating with guests via phone or in person and taking their resort reservations.

ESSENTIAL JOB FUNCTIONS

• Obtain knowledge of the RV resort, units, policies, and resort amenities.
• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction.
• Modifying reservations to accommodate guests.
• Schedule and confirm reservations for cabins, lodge rooms, and campgrounds for guests by phone and/or in person.
• Verify customer information and payment options, assign sites, and respond to customers with confirmation emails.
• Collect payment at the appropriate time.

QUALIFICATIONS

• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment.
• Ability to learn various computer software.
• Professional interpersonal communication skills
• Willing to follow instructions and take directions.
• Must be available during the weekend.
• Must be okay with sweeping and mopping/ cleaning.

PHYSICAL REQUIREMENTS

The employee is regularly required to remain stationary for long periods. Must be able to lift and move up to 20 pounds. The employee is frequently exposed to outdoor weather conditions (hot and humid, rainy, extreme temperatures, airborne particles) during express check-in periods. Constant use of hands and arms to input data into the computer. Must be able to converse directly and by phone.