Internal IT Help Desk Technician SyncGlobal Telecom, LLC.

You aren't just another employee, you're a part of our Sync family!

As an ‘IT Help Desk Technician’, you will be primarily responsible for supporting the internal IT needs of the Synchro Net family of companies. Duties include remote/onsite technical support and PC setup. In addition, this position requires the ability to listen and effectively communicate information to customers and vendors, deliver support both in-person and over the phone in a professional manner, train peers, work independently and as a member of a team, and maintain cooperative work relationships.

• Technical Support for company staff
• Monitor tickets and ensure work is completed in a timely manner
• Assist with software compliance audits
• PC Setup/Maintenance
• Customer IT Support
• Keep supervisor updated on major areas of responsibility
• Train Peers when needed
• Complete projects in timely manner
• Proactively identify negative network conditions when possible and communicate to supervisor
• Maintain knowledge on current and new applicable technologies
• Maintain cooperative work relationships
• Perform special assignments when needed

Minimum qualifications as detailed below or a combination of education and/or experience deemed equivalent by management.

• Preferred – Associate Degree in computer science or a related field.
• Related certifications are a plus.

• Two years of network and PC troubleshooting/maintenance experience.
• Experience solving end-user’ PC/Server issues.

• Demonstrable advanced computer skill level required.
• Basic knowledge of network troubleshooting
• Configure, install, deploy, and/or repair PC’s and servers.
• Provide support to local/remote users with computer and phone issues.
• Advanced knowledge of Windows PC/server operating systems.
• Able to work under general supervision independently and in a team environment.
• Maintain cooperative work relationships.
• Good time management and documentation skills.
• Good written and verbal communication skills.
• Must be able to type at least 45 WPM with 95+% accuracy.
• Long periods of sitting.
• Able to bend, stoop, lift, carry, kneel/crawl
• Able to supply and maintain a satisfactory Motor Vehicle Report
• Provide and maintain a valid driver’s license and vehicle insurance
• Able to maintain balance and climb ladders safely.
• Possess sufficient hand strength and dexterity to safely use industry tools, including sharp tools (ie. knives, scissors, cable clippers, and blades)
• Must also be able to tolerate confined spaces and work well in a stressful environment.

Full Time – 40 hour work week. When necessary, after-hours work will also be required.

Pay – $25/hr

Seeking candidate who lives 35 or less miles from our headquarters: 1090-A Pacific Avenue, Bremen, GA 30110.

Synchro Net is a Drug-Free Workplace.

Synchro Net is an equal opportunity employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance