Senior Administrator, IT

Job Summary

Observes system performance and user issues to provide technical support for computer applications and hardware. Handles user inquiries regarding system procedures, online transactions, and downtime protocols to ensure efficient issue resolution. Documents troubleshooting activities in a tracking log and contacts network services or software teams to restore service and identify recurring problems.

• Administers the day-to‑day operations of IT/OT support systems, ensuring that technology infrastructure operates at optimal levels to support business functions.
• Interprets and diagnoses technical issues, providing effective solutions for hardware, software, and network‑related problems.
• Keeps detailed records of issues reported, solutions implemented, and system performance to identify recurring problems or potential improvements.
• Answers IT/OT‑related inquiries from employees, providing clear and effective guidance on software, hardware, and network‑related issues.
• Maintains IT/OT equipment, ensuring that all devices, including computers, printers, and network systems, are functioning properly and efficiently.
• Monitors the performance of the organizationâs IT/OT infrastructure, using diagnostic tools to identify and resolve issues proactively.
• Communicates technical information to both technical and non‑technical stakeholders, ensuring clarity and understanding of the issues and solutions.
• Observes patterns in recurring IT/OT issues and recommends adjustments to improve systems or processes to prevent future disruptions.
• Coordinates with external vendors or third‑party service providers to manage equipment repairs, software updates, and system improvements.
• Performs other duties as assigned
• Complies with all policies and standards

Minimum Education Level: High School Diploma Years of

Experience:

5-7 Years

Minimum Education Level: Associateâs Degree Licenses/Certificates:
CompTIA A+, Microsoft Certified Professional Years of

Experience:

8-11 Years

Does this role Manage Southwire Team Members:
No

Travel:
None

Moving: 5% Standing: 5% Sitting: 90%

Office

Computer/Keyboard

Action Oriented

Balances Stakeholders

Customer Focus

Nimble Learning

Plans and Aligns

Dynamic Host Configuration Protocol (DHCP)

Issue Tracking

IT Infrastructure

Local Area Networks

Mac OS

Microsoft Office 365

Microsoft Windows 10

Peripheral Devices

Service Now

Troubleshooting (Problem Solving)

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.