NeoMetal Sales Assistant

The Body Art Alliance (BAA) is at the forefront of innovation, creating the tools and products to better serve our artists. From the first truly wireless tattoo machine, to the groundbreaking novel tattoo parlor on a cruise ship, BAA has cultivated the industry and been the "first of many." We are dreamers, artists, creatives, innovators and pioneers, driven to propel the body art community across the world.

As a Sales Assistant, you’ll be the engine that keeps our sales function running smoothly. You'll be supporting customers, organizing the details behind the scenes, and helping turn inquiries into fulfilled orders. This role is perfect for someone who’s equal parts people person and process pro, with a knack for staying calm under pressure and keeping communication polished and professional.

You’ll handle a variety of day-to-day sales and administrative support tasks: responding to customers by phone and email, sharing product/promotion/pricing info, processing orders and leads, and maintaining customer records and reporting. If you love being the go-to problem solver who keeps things moving (and you take pride in being organized and accurate), you'll thrive here!

• Answers and transfers phone calls, screening when necessary.
• Provides product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
• Maintains customer databases by inputting customer profiles and updates, preparing and distributing monthly reports.
• Answers questions about product.
• Responds to emails, phone calls, and other forms of correspondence.
• Explain promotional offers.
• Ensure all customer information is accurate.
• Maintains polite and professional communication via phone, e-mail, and mail.
• Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
• Prepares agendas and schedules for meetings.
• Records and distributes minutes or other records for meetings.
• Maintains office supplies and coordinates maintenance of office equipment.
• Performs other related duties as assigned.

• Excellent organizational skills and attention to detail.
• Excellent verbal and written communications skills, active listener.
• Critical thinking.
• Ability to work under pressure, multi-task and meet deadlines.
• Solid understanding of clerical procedures and systems, such as recordkeeping and filing.
• Strong interpersonal skills and customer service skills.
• Ability to respond to problems with a calm, courteous, helpful manner and attitude.
• Proficient with Microsoft Office Suite or related software.
• Net Suite, ERP or CRM experience helpful.

• High school diploma or equivalent; college degree preferred.
• Three to five years of experience in an administrative role.
• Ability to support multiple projects simultaneously.
• Familiarity with the body jewelry and piercing industry is a plus.
• Self‑motivated and able to thrive in a results‑driven environment.

• Prolonged periods of driving in a vehicle for the purpose of company business.
• Prolonged periods of standing while at trade shows, with occasional lifting to 100 pounds with assistance.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This role is 100% onsite in Bremerton, Washington.