CTC​/PHRC Receptionist

Receptionist – Crisis Triage Unit & Pacific Hope Recovery Center

Full-Time, On-Site

Hiring Range: $18.13 – $21.75 Per Hour

• Comprehensive Coverage:
  Health, Dental & Vision
• Generous PTO:
  Up to 19 days + 2 mental health days + 10 holidays (pro-rated for part‑time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2
  
  Morrow Health)
• Collaborative, Supportive Team Environment

The Receptionist helps facilitate smooth working conditions for the Crisis Triage Center (CTC) and Pacific Hope Recovery Center (PHRC). Provides clerical support, screens and directs phone calls, and welcomes and directs visitors appropriately.

The Receptionist improves the operations of KMHS in support of its stated mission, and provides the highest level of customer service to internal and external customers.

None

• Ensure excellent and responsive customer service by serving as a liaison between the public and KMHS. Screen, inform, and direct incoming and outgoing calls within the KMHS system. Direct visitors as requested.
• Maintain client and staff confidentiality at all times in accordance with policies and procedures.
• Assist staff by providing clerical support as requested to facilitate timely and accurate documentation and exchange of information with other agency departments.
• Open, sort, and distribute agency mail. Maintain confidentiality regarding mail and sensitive information contained therein. Post checks to the Check/Cash Journal daily as received by the agency.
• Open and secure building, to include staff lounge, fax machine, and copy room. Report concerns regarding equipment to the appropriate vendor or agency department.
• Coordinate current calendar including scheduling group room, staff meetings and keeping schedules of staff vacations, days off and agency closure days as needed and directed by leadership.
• Maintain petty cash, including balancing ledger and making change.
• Upon discharge, break down client charts as per procedures. Check record for documentation deficiencies and facilitate needed corrections/signatures.
• Maintain security at front door by screening visitors and checking appointments when people request admittance to lobby.
• Assist staff by copying and assembling necessary paperwork as requested.
• Participate in training to back-up the Care Team Assistant in their absence.
• Comply with all agency policies and procedures.
• Assist in providing a comfortable environment and promoting a positive working atmosphere by keeping the lobby, staff lounge and front supply areas neat and equipped. Work with supervisors, maintenance and/or purchasing as appropriate to ensure supplies are adequate and areas are clean and attractive.
• Disclose limited client information as necessary to the position as trained by the Records Dept. Supervisor. Disclosures must adhere to HIPAA privacy and security standards and be logged in detail according to agency policy and procedures. Complete all required training and annual refreshers.
• In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.

High School Diploma or GED

Entry Level (minimum 1 year of job‑related experience)

Familiarity or experience working with medical/psychiatric terminology or with the mentally ill community.

Experience using an Electronic Medical Record (EMR).