NeoMetal Sales Assistant

About the Role

As a Sales Assistant, you’ll be the engine that keeps our sales function running smoothly. You’ll support customers, organize behind‑the‑scenes details, and help turn inquiries into fulfilled orders. This role is ideal for someone who is an excellent people person, a process pro, stays calm under pressure, and keeps communication polished and professional.

• Answer and transfer phone calls, screening when necessary.
• Provide product, promotion, and pricing information by clarifying customer requests and forwarding appropriate information.
• Maintain customer databases by inputting profiles and updates, and prepare and distribute monthly reports.
• Answer questions about products.
• Respond to emails, phone calls, and other forms of correspondence.
• Explain promotional offers.
• Ensure all customer information is accurate.
• Maintain polite and professional communication via phone, e‑mail, and mail.
• Retrieve requested information from records, email, minutes, and other documents; prepare written summaries when needed.
• Prepare agendas and schedules for meetings.
• Record and distribute minutes or other records for meetings.
• Maintain office supplies and coordinate maintenance of office equipment.
• Perform other related duties as assigned.

• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills; active listener.
• Critical thinking.
• Ability to work under pressure, multi‑task, and meet deadlines.
• Solid understanding of clerical procedures and systems such as record‑keeping and filing.
• Strong interpersonal and customer service skills.
• Ability to respond to problems with a calm, courteous, helpful manner and attitude.
• Proficiency with Microsoft Office Suite or related software.
• Net Suite, ERP or CRM experience helpful.

• High school diploma or equivalent; college degree preferred.
• Three to five years of experience in an administrative role.
• Ability to support multiple projects simultaneously.
• Familiarity with the body jewelry and piercing industry is a plus.
• Self‑motivated and able to thrive in a results‑driven environment.

• Prolonged periods of driving in a vehicle for company business.
• Prolonged periods of standing while at trade shows, with occasional lifting up to 100 pounds with assistance.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Location:

100% onsite in Bremerton, Washington.