Housing Assistant, Administrative​/Clerical

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Bremerton, WA, US

Salary Range: $24.57 To $39.52 Hourly

Department: Housing

Job Status: Full Time

FLSAStatus: Non-Exempt

Reports To: Assistant Director of Housing

Grade/Level: 25

Amount of

Travel Required:

None

Job Type: Regular

Positions Supervised: None

Work Schedule:8:30AM-4:00PM (Monday-Friday)

Union: OPEIU represented position

Work Location: 100% On-site

Starting Hourly Rate: $24.57 per hour;
Union position Grade 25, Step 1

Full Hourly Range: $24.57- $39.52 per hour

The Housing Assistant I position provides customer service and clerical assistance at the front desk for potential and existing clients, and other visitors to BHA. The position reviews submitted documents for completeness and provides administrative support for the Housing Staff. This position is the first tier of a two-tiered position.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Greet and assist customers or clients at the reception desk. Answer phone callsand direct the calls to appropriate parties or takemessages.
• Assist customers or clients with Rent Cafe
• Audit customer provided documents for accuracy and completeness to determine whether to accept.
• Assist the Housing Assistant II with entering new applicants intoYARDI.
• Keep records of customer interactions, details of inquiries, complaints, or comments, as well as actionstaken.
• Run reports and confirm data is correct. Transfer data from database reports into spreadsheets and verify information. File and retrieve documents, records, and reports.
• Open, sort, and distribute incoming correspondence, including voice mail, faxes and email.
• Prepare and/or mail responses to correspondence containing routine inquiries.
• Provide clerical assistance to Housing staff asneeded.
• Keep lobby area clean and presentable for visitors.
• Other duties as assigned.

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED):

Required.

Experience: 2 plus years of experience in Customer Service with face to face contact.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer

Skills:

Experienced user of Microsoft Office programs, including Excel, Word, and Outlook. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

• Accountability
  - Ability to accept responsibility and account for their actions.
• Accuracy
  - Ability to perform work accurately and thoroughly.
• Assertiveness
  - Ability to act in a self- confident manner to facilitate completion ofa work assignment or to defend a position oridea.
• Autonomy
  - Ability to work independently with minimal supervision.
• Communication, Oral
  - Ability to communicate effectively with others using thespoken word.
• Communication, Written
  - Ability to communicate in writing clearly and concisely.
• Customer Oriented
  - Ability to take care of the customers’ needs while following company procedures.
• Dependability – Ability to actively demonstrate good attendance and importance of work to customer andpeers.
• Detail Oriented
  - Ability to pay attention to the minute details of a project ortask.
• Empathetic
  - Ability to appreciate and be sensitive to the feelings ofothers.
• Ethical
  - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Hones…